Customer Service Administrative Assistant

Flora O’Donnell

**c - **** - *** Ave, Edmonton, AB T5W 4V6

H: 780-***-**** C: 780-***-****

E-mail: *************@*******.***

Administrative professional with 10+ years of experience, exceptional customer service skills, able to produce accurate reports and experienced with scheduling, inventory processes and general office procedures. Seeking a position where my experience can be of mutual benefit.

Core Accomplishments

Customer Service

Set up call priority system so that customers were handled more effectively

Established an enhanced format for after hours calls to ease the morning dispatch

process

Lease Administration

Streamlined the verification process for new contracts creating a faster process for

the set up of customer files and order requirements

Inventory Control

Ordered, tracked and set up process for a major conversion of card terminal and reading

machines to meet banking regulations

Scheduled conversions on job sites and arranged shipping of all materials

Office Processes

Adjusted daily schedules to meet priorities and ensured all objectives were met

Received and distributed incoming/outgoing mail and courier deliveries

Proficient with computer programs Microsoft Excel, Word, Outlook

Professional Experience

Statistics Canada - Census Enumerator (contract) June - July 2016

Door to door collection of census information and explanations of census process

Coinamatic Canada (formerly Phelps Smart Laundry) May 2006 - July 2105

Senior Administrator

Started as admin assistant and was promoted to Senior Administrator after 5 years

Supervised collection staff, cash reconciliation, assisted service manager on major

projects, inventory control, status reports on a monthly and weekly basis

1 of 2

Quality Call Care Solutions Oct 2003 - Feb 2006

Customer Service Agent

Received & processed customer requests for catalogue merchandise for Neiman Marcus

DSL Inc. May 2001 - Oct 2003

Customer Service/ Dispatch

Answered customer calls for service and dispatched customer service technicians

ADT Security Sept 1998 - Mar 2001

Service Coordinator

Set up installations of security systems, received service calls and dispatched service

technicians

2 of 2

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