Customer Service Administrative Assistant

Profile

I am a former multi-media regional newspaper editor with a solid knowledge of the print and online industry. These skills are coupled with expertise in management, editing, and troubleshooting, with an understanding of deadlines for various publications. I am a person who thrives on challenges and works effectively independently and in a team environment.

Professional Experience

Knowledge Bureau December 2014–April 2016

Managing Editor/Assistant Publisher

Create marketing pieces to advertise updated courses

Send out marketing materials via e-blast

Liaise with tax course authors

Responsible for delivery of all content by deadline

Edit and format educational content for publication

Coordinate content for weekly publication, Knowledge Bureau Report

Upload Knowledge Bureau Report, send report to over 16,000 subscribers

Work in collaboration with communications and social media consultants

Update marketing materials in quarterly workshop journals

Coordinate delivery of quarterly workshop materials to various Canadian cities

Proof read and edit books for publication

Recruit students to test courses prior to publication

Interlake Spectator, Selkirk Journal, Stonewall Argus

Weekly Community Newspapers Sun Media August 2013–December 2013

Multimedia Regional Editor

Management of staff hours, weekly content lists, weekend assignment designation

Weekly sales and management meetings

Oversee a team of five multimedia reporters

Upload website on a daily basis

Use social media Twitter and Facebook to engage the community, to keep community aware of local and breaking news

Oversee layout of three publications per week; Interlake from 24 to 56 pages, Selkirk from 24-48 pages and Stonewall from 16 to 40 pages

Leduc Rep, Devon Dispatch, Beaumont News, County Market

Weekly Community Newspapers Sun Media September 2007–July 2013

Multimedia Regional Editor

Originally hired as the editor of the Leduc Rep; a few months later the role changed to regional editor, overseeing a total of four weekly community newspapers

Oversee a team of eight multimedia reporters

Produce 10 specialty magazines a year

Maintain strong relationship with various levels of government in community

Covered various councils, events, responsible for writing weekly local and global editorial

Upload website on a daily basis

Implemented social media use Twitter and Facebook to engage the community, to keep community aware of local and breaking news

Layout of three publications per week; Leduc from 56 to 80 pages, Devon and Beaumont from 24 to 36 pages, County Market from 12 to 24 pages

The Innisfil Scope July 2005–August 2007

Weekly Community Newspaper Simcoe York Printing and Publishing

Editor/Reporter/Photographer

Responsible for all copy and photographs for weekly publication and layout

Edit and ensure weekly columns sent in by deadline, responsible for writing weekly editorial

Attend all events throughout the community including weekly town council meeting, Police Services Board, Lake Simcoe Region Conservation Authority, Royal Victoria Hospital, local events, photo ops, sporting events, school functions

Footprints January 2007–August 2007

Published by Simcoe York Printing and Publishing

Editor/Writer/Photographer

Together with sales representative created a quarterly magazine called Footprints

Worked with creative team to establish the format, style, content and visual impact

Assumed responsibility for the final product

Worked to find unique story ideas from individuals within the community for a quarterly, full colour, 32 page tabloid magazine

Maye Transport January 2001 – June 2005

Customer Service/Invoicing

Invoice freight to customers in Canada and the United States

Called customers for shipment follow-up, answer invoicing enquiries

Imperial Flavours July 1997 – November 2000

Administrative Assistant

Answering phones, taking notes, file management

Type and prepare letters for CEO

Pack ice cream flavor samples and ship to clients

Weekly bank deposits

Work with local Rabbi to ensure products meet Kosher standards; responsible for obtaining Kosher certificates for each flavor of every ingredient used

The North Face January 1997 – June 1997

Warehouse Packer

Repack North Face clothing into shipment boxes

Stack orders to prepare for shipping

Blockbuster Video July 1995 – December 1996

Customer Service

Greet customers, answer phones, stock shelves

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers

Armchair Theatre Video June 1990 – June 1995

Customer Service

Greet customers, answer phones, stock shelves

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Key holder for four years

Take special orders and follow up with customer

Education and Designations

Sheridan College, Oaville – Journalism diploma graduated 1996

Marketing I and II at Sheridan College, Brampton 1997

Director of the Greater Innisfil Chamber of Commerce

Recipient of the Lake Simcoe Region Conservation Authority Media Award 2005

Co-recipient of the Nottawasaga Futures Award for Media for Simcoe-York Printing 2006

Technical Experience

InDesign • Photoshop • QuarkExpress • Microsoft Word • Adobe Illustrator

Knowledge of CP Style • Mail Chimp • Microsoft Office • Camtasia

References available upon request

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