Customer Service Representative

JEFY GEORGE

Email id : **********@*****.***

Phone no: +91-843*******

Summary:

Responsible and dependable Customer Service Representative with 3 years experience with different companies across India. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers problems and referring unresolved customer grievances to designated departments for further investigation.

Professional Experience:

Operator ( SME )

Home Credit India Finance Pvt. Ltd.

July 2015 to till date

•While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers

•Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards

•Maintains up-to-date customer contact information in the collections systems

•May be required to support other queues to facilitate teamwork in the department

•Escalates and assists other team members with calls as needed

•Serves as a resource/subject matter expert and may provide training to fellow team members

•Meet monthly collection goals as assigned by management

•Handled Waiver Team which plays an Important role in Collections

•Supporting the production floor in the absence of Tl's Helping the bottom performers in achieving their targets

Customer Relation Officer

Adithya Birla MINACS, Bangalore

January 2014 to May 2014

•Greet, address and thank customers in friendly and professional manner

•Understand customer requirements so as to provide appropriate clarifications and solutions

•Route and direct customer requests to appropriate personnel

•Contribute ideas to resolve customer problems to improve productivity

•Work within various teams to ensure outstanding customer service

•Schedule both local and long distance customer deliveries

•Maintain broad knowledge of customer products and services

Customer Relation Officer

HGS Banglore

August 2012 to November 2013

•Collected customer feedback and made process changes to exceed customer satisfaction goals

•Provided accurate and appropriate information in response to customer inquiries

•Addressed customer service inquiries in a timely and accurate fashion

•Maintained up-to-date records at all times

•Developed effective relationships with all call center departments through clear communication

•Provided cross training to New members in the Team

Academic qualification:

Name of the course

Name of the institute

Board of examination

Year of passing

Percentage

B.E (ECE)

Arasu Engineering college, Kumbakonam.

Anna University

2008-2012

6.18

H.S.C

Government Higher Secondary School,

Kozhichal, Kannur, Kerala.

Kerala

State Board

2006-2008

63

S.S.L.C

St Marys High School,

Cherupuzha, Kannur, Kerala.

Kerala

State Board

2005-2006

74.6

Technical Skills:

•Microsoft Excel

•Microsoft Powet point

•Microsoft Word

Key Skills :

•Quick learner

•Good team member

•Good interpersonal skills

•Sharp problem solver

•Troubleshooting skills

•Multi-Task Management

Personal Details:

Date of Birth : 06.07.1990

Gender : Male

Marital Status : Single

Languages Known : English, Malayalam, Hindi, Tamil

Address : Moonnanal House,

Thirumeni P.O,

Kannur Dist.,

Kerala.690540.

Declaration: The details furnished above are true to the best of my knowledge. If I am given the opportunity, I would prove to be an asset to the organization I serve.

Place : Yours faithfully

Date: (JEFY GEORGE)

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