Customer Service High School

Jose M Hernandez, Jr

** * ******** ****** **** Beach, Ca 90805

Cell 562-***-**** - *****************@*****.***

Summary

Dedicated communications individual with sufficient experience in customer service and media relations. I am very eager to learn new things and work diligently towards the goal. I am positive, goal oriented and an easy learner towards a new working environment.

Highlights

●superb communication skills

●friendly and approachable towards customers and clients

●media relations training

●compelling public speaker

●multi-tasker

●dedicated team player

●bilingual

●positive attitude

●great at following directions

Accomplishments

I got a scholarship when i graduated in high school for pre-law.

I received my Associates Degree in Arts: Communication studies from Long Beach City College. I was a staffer at Anime Expo at the Los Angeles Convention Center for Access Control. My efforts were recognized as a first timer and was placed temporarily in charge of my squad. I was also part of the staff for a Queen Mary silent auction, where I was praised for excellent composure, politeness and professionalism.

Experience

I was part of the 2015 Anime expo staff for Access control at the Los Angeles Convention Center. Our job was to maintain and escort the lines to their destination. We also had to be in constant communication with attendees, answer any questions regarding anime expo and the convention center. I was part of being a staff at the Queen Mary silent auction in February 2014.

I had to demonstrate pure professionalism, knowledge of the items auctioned, as well and greet the people with kindness and politeness.

I currently work at el pollo loco corporate restaurant for 1 year and half. I was immediately recognized by my work ethic and within 3 -6 months working, I was given a raise. I have been told to get promoted multiple times at the workplace by numerous managers .

Education

Long Beach Poly High School - Long Beach, CA, USA

High School Diploma - 2011

Long Beach City College - Long Beach, CA, USA

Associates of Arts: Communications Studies - 2015

Long beach California State university (currently enrolled, graduate in 2018 spring)

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