Manager Customer Service
Resume:
Joe Summers
Brampton, Ontario L*T 2A3
416-***-**** cell
***.*********@*****.**
My objective is to become a valuable asset to the organization through dedication, hard work and proven performance. You will find me a team oriented player with knowledge, experience and the ability to positively motivate. I am eager to accept challenges with willingness to learn with conviction.
Key Accomplishments and Skills:
Maximized cost efficiency in a time sensitive environment under forecasted budget
Warehouse mapping layout, implemented automation and employee training
Maintained statistical information regarding productivity, production verses budget and budgeting vs forecasted volume & actual volume for multiple facilities.
Successfully brought in numerous new manufacturing / distribution customers (with respective action plans)
Streamlining efficiencies resulting in increased productivity standards
Wrote and implemented a Cyclical Shipping Matrix for appropriate load planning in conjunction with Forecasted volumes received from separate customers.
Comprised and Maintained SOP’s for all warehouse procedures in compliance with ISO 9002 and Sarbanes Oxley.
Employee training, Joint Health and Safety,OSHA, TDGA, GVC, VSP, GMP Certified
Maintained JIT inventory levels for stock related material and process requirement material.
P& L &, MRP spreadsheets design, reporting and execution.
Maintained and supplied Reports and Presentations of Progress, Plans and procedures with Visio and/or Power Point.
Experience also includes:
Purchasing of all warehouse related equipment, supplies and materials
Project planning, implementation, and execution.
Negotiated Contracts with outsource suppliers and service providers
Employee payroll, reviews and record keeping (disciplinary or recognition awards)
Coaching and counseling of related issues and incentives
Periodic job evaluations outlined Supervisors objectives and annual milestone goals.
Multiple WMS platforms, Automation Technologies and EDI interfaces
Extensive experience in Inventory Control, Receiving, Returns processing, Pick, Pack & Ship procedures.
Started Affirmative Action Task Force for Customer Satisfaction Team
MODAPTS pricing and job quoting
Environmental Compliance and Hazardous waste disposal
ACE Certification / FedEx Trade Networks/ CIFFA/ TDGA / ACR
Platforms of knowledge include: MicroSoft Dynamics Navision WMS, AS400 (WMS), SAP, Oracle, Knapp Pick to Light, Texion RF, OPM, Business Objects, Spherion, CICS-VSE, Compleo, AutoCAD, Visio, PPT and Microsoft Office (Word / Excel).
Work History
August 2014 – Present
Agility Logistics – Mississauga Position: Manager of Logistics, Warehousing and Distribution
Oversaw all aspects of the Warehousing and Distribution Facilities for 32 diversified 3PL customers (multiple locations).
Successfully brought in 13 new 3PL customers
Opened 200K ft DC in PA to accommodate Wal-Mart DC’s in 2015
Relocated PA DC to Atlanta GA
Relocated and orchestrated move and new warehouse set up from Admiral to Courtneypark
Consolidate Meyerside Distribution facility into Courtneypark Warehouse
Instrumental in all facets of each RFQ /RFP
Performed individual P&L for each 3PL customer
Responsible for Budgets, Reports, KPI’s, SOP’s, supplies, negotiating contracts
Process Improvement, JH&S, TDGA, GVC, VSP,GMP Site licensing with Audits.
Cost Analysis and quoting for Sales and referred back to MRP with COG’s and COL.
March 2010 – July 2014
Wheels Logistics – Mississauga Position: Distribution Manager
Oversaw all aspects of the Warehousing and Distribution Facilities for 49 diversified 3PL customers
Integrated and transitioned new customers from RFI / FRP to integration Plans and execution.
Responsible for Budgets, Reports, KPI’s, SOP’s, Supplies, Negotiating Contracts, P & L analysis’, CPR’s
Process Improvement, JH&S, TDGA, GVC, VSP,GMP Site licensing with Audits.
Cost Analysis and quoting for Sales and referred back to MRP with COG’s and COL.
January 2009 – March 2010
Self Employed - Oshawa
Successfully executed Tender for Bell Canada window removal and replacement on high rise office building, Toronto
Successfully executed Tender for Warehouse set up and Pallet racking for Versa Cold Services, Vaughan
Held contract for installations for Sign*A*Rama Canada, Scarborough
Site remediation and re-construction of residential and commercial property
Sub-contract installations for GT Services – Newcastle, Ontario
Responsible for Pricing and negotiating contracts, all financials, including payroll and tax submissions
July 2007 – December 2008
Sony DADC Canada – Toronto Position: Manager Distribution Services
Oversaw all aspects of the Warehousing and Distribution Facilities of prerecorded Audio/Video for Sony and represented customers.
Integrated and transitioned new customers as Company Representative.
Manage Customer Service for Distribution Services from Order Entry to Transportation.
Responsible for Budgets, Reports, KPI’s, SOP’s, Supplies, Negotiating Contracts, P & L analysis’, CPR’s
New Site Layout, Project Planning, Productivity Management
Off-site and out sourcing Liaison.
January, 2007 – July 2007
Bayliner Transport / Bay Recycling Position: Operations / Administration
Oversaw all aspects of the manufacturing, recycling and processing facility.
Load Brokering and dispatching of company fleet
Orchestrating even flow from receiving to process to Shipping including transportation. Maintaining all records and administration of CVOR, Insurances, Regulatory compliance with Ministry, Accounts receivables/ payables. Payroll and time keeping.
Successfully obtained Provisional Certificates of approval for a Hazardous Waste receiving / Recycling Facility
Certificates of Approval for Transporting and Handling of Hazardous Waste Licenses, Orchestrated WHMIS, TDGA, Confined Space Entry, SCBA Training and Standard Operating Procedures.
October 2001 – December 2006
Cinram International Inc. – Scarborough Position: Distribution Manager
All facets of the distribution centre with strong emphasis on Outbound profit centers (Direct to Retail, Fulfillment, Pick, Pack and Shipping)
Oversaw operations for satellite facility in Calgary, AB.
Multiple WMS Platforms, as listed above along with CICS-VSE, Nova, UFMS, Disticom, Techlogix RF, Tabcan
January 2001 – October 2001
Direct Line Environmental Services Inc. – Pickering Position: Transportation Manager
Coordinating and dispatching Emergency Spill clean up crews / Hazardous Waste Pick up in compliance with Ministry regulations and standards
Chemical classification for transporting and handling of hazardous material
Maintaining Fleet records. Monitoring processes and implementing company policies and protocol
Employee recruiting, training, monitoring hours and submitting reviews
Achieved RCMP Authorized clearance, Confined Space Entry, AZ License, Vac train experience.
January 1994 – January 2001
Polygram Group Distribution / Universal Studios Position: Warehouse Supervisor
Day to day operations of the order release, picking, packing and shipping of customers orders.
Scheduling, dispatching and coordinating the docks in a time critical, time sensitive environment.
Successfully executed the implementation of 16 station carousel picking system in Montreal and later relocated to Oshawa, Ontario.
References available upon request
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