ANDREA ROBINSON

*** *** ******** ***** **, Mt. Juliet, TN 37122 C: 662-***-**** acxmlp@r.postjobfree.com PROFESSIONAL SUMMARY

Senior Account Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. SKILLS

Training and Development of Employees Operations Management Leadership and Team Building Detailed Oriented

Employee Relations and Problem Solving Sourcing and Recruiting Exceptional Interpersonal Communication Efficient Computer Skills (including Microsoft Word, Workers’ Comp, FMLA, Payroll, Medical Billing, Benefits Excel, and PowerPoint) WORK HISTORY

Senior Account Manager, 6/2006 to Current

SMX

–Manage the temporary employees’ onsite.–Act as a liaison between client, temporary employees, and Corporate Office.–Communicate with managers and department heads to assess continuing quality of personnel.–Interview, screen and evaluate potential applicants.–Use discretion and independent judgment to determine the best applicants to represent SMX.–Maintain or implement changes to assure that productivity remains at client’s acceptable levels.-Discipline and counsel associates. –Ensure all safety policies are communicated and being followed. -Process and complete weekly payroll. -Provide several reports to clients on a weekly basis. –Assist with the engagement and morale of our employees within the workforce. Medical and Billing Intern, 11/2008 to 2/2009

Memphis Children’s Clinic

-Collected, posted, and managed patient account payments, and prepared and submitted claims forms to insurance Companies and other third-party payers. –Performed insurance verification, pre-certification, and pre-authorization.

-Entered procedure and diagnosis codes and requisite patient information into billing software to streamline invoicing Account management; added modifiers, verified diagnosis, and coded narrative diagnosis. -Answer phones, file, and Follow-up with patient visits survey,

Respiratory Therapist Intern, 2003-20004

St. Francis Hospital,

-Make rounds throughout hospital of all patients receiving respiratory care. –Determine the correct care needed and the amount of oxygen a patient should receive. – Chart all changes and procedures done on patients receiving respiratory care. –Assist in operating and recovery rooms with patients on ventilators. –Consult with doctors and nurses regarding respiratory care for patients.

Trainer, 07/1995 to 06/2006

Orgill

-Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities for company and employees. –Scheduled and trained new hires for hire positions within the warehouse. –Tracked progress and report it. –Retrained employees who are not meeting standard production and quality goals. –Run daily reports to assure deadlines are meet and quality is below 2%. –Provide observation and feedback to Supervisors and Managers for random selected associates. –Assist HR with hiring criteria for new hires.

EDUCATION

Grand Canyon University

Bachelor of Science: Professional Development and Healthcare, Current High Tech Institute: Medical Billing and Coding (Diploma), 2009 Concorde Career College: Respiratory Therapy, 2004 References are available upon request