Customer Service Manager

As a striving business student, I am hardworking, determined, focused and at the same time calm, friendly and outgoing. I am a team player, a strong leader, a good follower, and I pay attention to details. I have amazing communication skills, work well with little or no supervision, and I am ready to utilize my skills to benefit your organization.

Skills and Hobbies

Enjoy playing basketball, soccer, Badminton and Rugby.

Proficient with Microsoft; Word, Excel, PowerPoint.

Education

2015 - To date: University of Western Ontario London

Work Experience

2012: July-August: Belka Enrichment Centre (Supervisor) Toronto

-Training children from 7-14 on educational and athletic activities

-Improved my customer service, multi-tasking and communication skills

-Learnt how to deal and satisfy difficult customers.

2014-2015: Tim Hortons (Cashier) Ottawa

-Cashier, handling money and customer orders

-Sandwich maker, creating the classic bagel/sandwich orders

-Tend to unsatisfied customers, as well as answer questions about products

2016: May-August: Tim Hortons (Cashier) Waterloo

- Drive through cashier, handling money and customer orders

-Sandwich maker, creating the classic bagel/sandwich orders

-Tend to unsatisfied customers, as well as answer questions about products

-Cleaning up surrounding area and restocking products

Volunteer experience

2008-2010: Matmonique Nigeria Limited (Manager’s Assistant) Nigeria

-Developed my communication skills with customers

-Gained the ability to be dependable, work under pressure and learn fast.

-Achieved excellent customer service skills.

2010- 2013: Destiny & Dominion Children’s Ministry (Teacher) Toronto

-Working with children ages 2-6, creating different activities and programs.

-Gained the ability to communicate and understand toddlers and preschoolers.

- Improved my attention, multi-tasking and interaction skills.

2011-2012: North Kipling Junior Middle School (Tutor) Toronto

-Assisting librarian, in organizing books, reading to preschoolers

-Tutored grade 8 students on mathematics and English

-Creating and teaching different physical activities for the students.

2012-2013: Microskills Boys and Girls Club (Tutor/cook) Toronto

-Tutoring kids in grade 7,8 and 9 in various subjects

-Creating afterschool physical activities

- Cooking various foods for 10-30 people

2013-2014: Colonel By Secondary School (Set Design) Ottawa

-Building and painting the set for a school play

-Improved my artistic and building construction skills

2014: June: Canadian Cancer Society; Relay For life (Accountant) Ottawa

-Collecting the registration forms from all participants

-Counting the money for each registered participant

-Sorting out each donation to various teams and categories

-Calculating the total amount raised by the School

2013-2015: Colonel By Secondary School (BHM Executive leader) Ottawa

-Executive leader for the annual Black history month and show

- Created skits and dance routines for the show

- Organized the educational information provided over the month

2015: July: RBC Bluesfest Music Festival (Cashier) Ottawa

-Serving alcohol to various customers

- Cleaning up the work area

-Figuring out when to stop serving a drunk customer and making sure ID was legal

2016: October: Light the Night Leukemia Walk (Accountant) London

-Accountant for the Leukemia and Lymphoma Society

-Counting the money gathered from registered customers

-Signing off on totaled team donations

-Calculating the amount raised by the event.

Certification

Emergency First aid & CPR trained and certified

Smart serve Canada

References available on request.

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