Business Analyst

DENY EAPEN

**** *********** ******, ***** #****, Toronto, ON

647-***-**** ***********@*****.***

PROFI LE

Resourceful, analytical technical professional skilled at collaborating with client business leaders to identify requirements and make sound decisions and recommendations on solutions with a compelling ROI. Outstanding communication and interpersonal skills with the ability to influence team and clients through lateral thinking, anticipating, effectively addressing concerns, and problem-solving. Experienced in creating formal documentations such as BRD, RFP, SOW and UAT cases. Proven ability to foster working relationships with cross-functional teams to drive desired outcomes within the project timeline. RELEVANT SKI LLS

• Client Relationship Management

• Product Delivery Management

• Technical Account Management

• Change Management

• SLA (Service Level Agreement) Management

• Agile/Scrum Framework

• Process Reengineering

• Release Management

WORK EXPERI ENCE

Business Analyst U & D Elevator & Escalator Installation LLC 2015 – 2016 Client: Thyssenkrupp, Otis, Mitsubishi, Hitachi

• Collated business requirements, and then translated these into functional specifications and detailed test plans.

• Monitored project scope changes and confirmed requirement coverage and traceability.

• Provided regular management reporting to enable efficient decision-making on operational systems and processes.

• Skilled at leading and managing the full project life cycle of various projects ranging in value from $50K to

$1M.

• Managed end-to-end Waterfall/Agile methodologies in the design, development and production phases of projects.

• Drove continuous improvement of processes by performing quality audits and analyzing quality metrics.

• Successfully completed the Abu Dhabi Port project ahead of schedule to generate a 35% profit margin.

• Generated 45% increase in revenue for second quarter with efficient use of resources and optimized project scheduling.

Business Systems Analyst Flytxt Mobile Solutions 2008 – 2014 Client: MTN Telecom, Airtel Telecom, Hutch, Aircel Telecom, Reliance Communications

• Generated Business Requirement documents (BRD), Functional Specification design documents (FSD) and Functional Requirement Documents (FRD).

• Worked closely with manager to analyze & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into User Stories for Scrum process.

• Conducted daily status update meeting with clients as well as internal team to monitor project progress. DENY EAPEN

Resume - Page 2 of 2

• Led various Scrum meetings with development team to review Functional specification & design the system

• Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing

• Assessed requirements to identify shortfalls that may affect viability of solutions to meet user needs.

• Created Process Flow diagrams using Microsoft Visio and formulated product solution, wireframes and GUI prototyping.

• Implemented various Big Data analytics and service platforms both on-site & off-site by managing a multi-national team.

• Integrated, supported & executed UAT of telecom & Big Data products globally.

• Conducted JAD sessions, knowledge transfer sessions and business presentations and actively participated in CSAT survey.

• Awarded SMART worker for excellent overall project execution and client appreciation for HUTCH- SRILANKA.

• Managed and implemented $4.5M telecom project over different geographical locations. Java Developer UST Global Pvt. Ltd 2005 – 2008

Client: Safeway Inc USA/Canada

• Participated in project planning sessions with business analysts and team members to analyze business IT Requirements and translated business requirements into working model.

• Developed web application using Struts Framework; Developed user interfaces using JSP, HTML and CSS; Used Eclipse as IDE tool to develop the application.

• Designed dynamic and multi-browser compatible pages in the application using HTML5, CSS3, Angular js.

• Developed automated inventory solution for Safeway, USA, which generated revenue of $1M.

• Worked as Configuration and Incident Manager during roll-out and post-cutover phases of the project. TECHNICAL SKI LLS

Web Technologies: HTML, HTML 5, HAML, CSS, CSS3, JavaScript, JQuery, Angular JS, AJAX, XHTML, JSON, Foundation, D3js, Bootstrap

Operating Systems: Unix, Linux, Solaris, Windows

Languages: Core Java, SQL, Pig Scripts, Shell Scripts Databases: Oracle, MS Access, HBase, Apache Hive, DB2, Informix Software: MS Office Suite, Hadoop, FTP, MS Project, TOAD Design: Agile, MS Visio, Wire-framing, User Experience (UX), UI Mockups, UML EDUCATION AND CERTIFICATION

Project Management Professional (PMP) Estimated completion (Fall 2016) Master of Science, Software Engineering 2000 – 2005

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