Abdullah Almahmud

*** **** ***** **** ***** 281-***-****

Lawrenceville, GA 30044 E-mail acxmht@r.postjobfree.com

Status: USA Citizen.

Objective: To obtain a challenging position where I can utilize my knowledge of PC and

Networking Technologies with professional opportunities for advancement in the

field of Client/Server Environment.

Education: B.S.in Electrical Engineering.

Certifications: Comp Tia A+ Certified System Professional.

MCSE (Microsoft Certified System Engineer, Reference ID # 1876392)

Hardware/ IBM PC, HP, Sony, DELL and other compatible Computers,

Operating Systems: Print server, Network interface cards, Repeaters, Bridges, Routers etc.

Windows 2000, Windows XP, Windows 7, Windows 8 and 10, Server 2000

Server 2003 and 2008 R2 Operating systems.

Other Application: Microsoft Office 2013, 2010 & 2007, Microsoft Outlook Exchange e-mail client,

Lotus Notes and Internet Access Support.

Work History:

08/2013 – 10/2016 Dell Computer (AIG Insurance)

Dell Desktop Support Technician, Houston, TX

Helping clients with hardware and Operating System, Microsoft Office software compatibilities issues.

Supporting and troubleshooting Dell computers and encrypting full disk on desktop and laptop.

Performing migration from Windows XP to Windows 7.

Reviewing and updating all open trouble tickets and taking appropriate action.

Documenting and tracking backup, migration and installation issues.

Maintaining broad knowledge of client products and service.

Solving issues on end users Network connectivity and network file access issues.

Troubleshooting and repair users VPN remote connection problems.

Setting up Clients Microsoft Outlook accounts and importing their archive folders and

Troubleshoot and repair Outlook issues.

Connecting clients computers with LAN Network and Network Printers.

Troubleshoot LAN connection and Printers issues and solve the problems.

02/2013 – 08/2013 Texas Woman’s University, Houston, TX

Technical Support Analyst II.

Installation, configuration, and maintaining the functionality of 450 Window 7 users PC

Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.

Provided computer system support as per issued tickets for both staff and students.

Setting up network printers and repair 100 plus network and local Printers issues.

Ran regular checks, tests, and tracking procedures to prevent or identify problems.

Performed routine maintenance on all user accounts, data files, etc.

Installed or advised installation of upgrades to prevent malfunctioning.

Beside PC Software and Hardware issue setting up and maintaining license Server for computer simulated nursing lab manikins and application software daily basis.

10/10 –02/2013 GHG Corporation (MD Anderson Cancer Center) Houston, TX

IT Support Technician

Participating in Full Disk Encryption on Windows and MAC user desktop and Laptops.

Following guidelines and policy and using procedures documented by the project team.

Performing migration from Windows XP to Windows 7 all DELL leased Desktop PC.

Owning issues and maintaining complete, accurate and up to date incident tracking via Altiris.

Documenting and tracking backup, migration and installation issues.

Attending project meetings and present deliverables to team and client.

01/04 – 10/10 AIA Engineers, LTD Houston, TX

System Administrator

Working as a system administrator for a Civil Engineering consulting company in a Windows 2003 and 2008 servers and 55 Windows XP and Windows7 Professional client environment. Duty involved daily Backup data, maintain and repair Hardware and operating system of all Servers and workstations as well as all network printers. Also frequently traveling company’s branch offices in Virginia, New York, New Jersey and Austin.

09/00 01/04 OMNI-TEQ Computers Houston, TX

Network/PC Support Technician

Worked as a PC Support and Networking Technician in a customer oriented environment .Setup Widows Servers/Workstations, Network Routers, Switches, Print Server for small and medium size businesses as per their need and requirements. Providing technical support on call basis on site and over Telephone.

03/99 –09/00 E-com Train Houston, TX

Network Administrator and Systems Support Analyst

Managed over 100 Windows NT Workstations in a Windows NT client/ server environment using TCP/IP protocol. Primary duties include installation and configuration of all NT Workstations and Servers. Setup user accounts, creating users Home folder, maintaining Database and files security by granting permission to users and groups, auditing resources and events. Build Multi homed Computer and configured as Router to break single Network in several subnet using Microsoft TCP/IP protocol suite.

05/92-03/99 Computer Expo, Inc. Houston, TX

Production Supervisor

Duties involve supervising a group of people in assembling computers, servers and peripherals as per customer specifications.

Providing technical support to customers on daily basis.

Involvement in the quality assurance and overseeing the production line.

Maintaining database and configuration of all hardware.

Conduct computer classes and provide training for end users in daily use of personal computer and major application software.

Provided technical support to users with configuration problems and setup of all kinds of software on various platforms.

Computer Technician

Build personal and business computer from ground-up.

Specialized on SCSI drives and other SCSI peripherals.

Upgrade computers with memories, CD-ROM and other peripherals as per customer specifications.

Install software and perform hardware maintenance.

Reference: Available upon request.

Contact this candidate