November **, ****

Greetings Sir or Madam,

The enclosed resume is submitted as application for the Receptionist position. I am interested in a position that would allow me the ability to utilize my creativity, problem solving, organizational, customer service, and clerical skills. I have a pleasant phone voice and personality. I have many years of experience in client consultations and interactions, scheduling appointments for small and large groups, drafting and sending correspondence to clients, and other responsibilities related to general office duties. I feel very qualified to accept the responsibilities of this position.

I have over 20 years of customer service experience. I am comfortable working with a wide variety of people. I am capable of working well with others as part of a team or alone on independent projects. I exhibit a professional appearance and demeanor. I would like to have an opportunity to work in an environment that would allow me to use my skills to their fullest potential.

As outlined in the enclosed resume, I have completed five years of college and have completed several English and writing courses covering creative writing, informative, and researching thesis driven papers. I have acquired the discipline and organizational skills essential to coordinate the many details of meeting assignment deadlines.

My previous experience of interacting with diverse groups of people in college and my professional career has provided me with the ability to relate to different personality types and situations. I am confident my skills and abilities will translate well in my association with you, your staff, and your clientele.

I am flexible as to the time and place I may meet with you to discuss the possibility of assisting you in the Office Assistant position. I may be reached via my cell phone at 260-***-****. Thank you for the time that you have spent in considering me for the position.

Sincerely,

Lori Ann Reynolds

Enc:

AREA OF EXPERTISE

Communication / Vendor Relation Management / Customer Service / Internet Research / Organizational Skills / Scheduling Appointments / Filing / Document Management / General Office Equipment / Computer Skills / Data Entry / Administrative Assistant / Virtual Administrative Assistant / Front Desk Associate / Money Management / Payment Processing / Community Outreach / Networking / Client Consultation / Client Relations / Proficient in Microsoft Word and Excel / Working Independently / Creative Thinking / Problem Solving / Multi-tasking / Verification of Information / Transcribing / Maintaining Information and System to Company Standards /

I have over five years of experience working as a CSR in the insurance industry. I have my full Property & Casualty (P&C) license from the state of Indiana. I am in good standing with the state and the Indiana Department of Insurance (IDOI). Indiana Resident License Number: 826625 National Producer Number: 16700416.

I have over 15 years of experience working and greeting clients while serving as the front desk associate for the company. I have a friendly demeanor, a professional appearance, pleasant phone voice, and positive energy.

PROFESSIONAL EXPERIENCE

June 2015 – January 2016: Unemployed – Employment One

September 2013 – June 2015: CSR - Charles E Bostwick II American Family Insurance Agency, 3106 Mallard Cove LN, Fort Wayne IN 46804, 260-***-****

Prioritized, setup, maintained, operated, and assured quality and accurate information and traceability through account documentation using standard client best practices protocol.

•Developed client correspondence how-to letter; step-by-step instructions how to set up a myBMV.com account that was published and distributed to the entire Fort Wayne area district.

•Implemented changes to clients personal lines and/or commercial lines insurance policy.

•Provided Proof of Insurance (POI) for auto, property, and commercial policies to the lien holders, mortgagee, and contracted companies who were requesting the proof and sending copies of insurance ID Cards and to the Insureds upon their request.

•Gathered information and formulated auto, property, and commercial quotes.

•Executed multiple follow-up attempts on all auto and property quotes.

•Documented all activities, changes, and notifications from American Family in regard to clients billing accounts, insurance policies, and personal activities by updating clients file with information sent to the office.

•Assisted clients with filing of claims for auto accidents and property damage.

•Attained police reports, claims adjuster reports, easements, and any documentation pertaining to the claim.

•Performed claim follow up protocol and updated the ongoing documentation of the client’s account of the claim, Insured information and conversation between the office and the Insured.

•Following up with Insureds during the claim process and to offer assistance if needed; then documenting the account of all exchanges during the follow up attempt.

January 2010 –September 2012: Unemployed – Employment One

January 2009 – January 2010: CSR - American Family Insurance Stacy A Digman Agency, Stacy A Digman Owner/Agent, 4618 Lima Road Fort Wayne Indiana, 46808, 260-***-****.

Prioritized, setup, maintained, operated, and assured quality and accurate information and traceability through account documentation using standard client best practices protocol.

Please see responsibilities for Charles E Bostwick II American Family Insurance Agency.

Agency closed in January 2010

May 2005 – April 2011: Cosmetics Sales - Independent Beauty Consultant, Mary Kay Cosmetics Inc.

Prioritized, setup, maintained, operated, and assured quality and accurate information and traceability through account documentation using standard client best practices protocol.

Provide my clients with the most accurate and current information from the company by establishing a relationship with my client by providing them with personal attention and teaching them the necessary techniques for properly caring for their appearance and personally delivering product orders to my clients.

Keep accurate records of my sales, product discounts, personal product use, my clients purchasing history and gifts.

Keep accurate records of my State and Federal taxes for my inventory, sales, car mileage, and other business related expenses.

COMPUTER & CLERICAL SKILLS

Oversaw opening and closing the office, processed account payments, daily cash, credit card receipts, and making bank deposits.

Worked with confidential material on a daily basis.

Provided customer service to all areas of the business and advised clients on proper services and products for their needs.

Processed the payments from the clients in office.

Responsible for sending the payment with all of the receipts and documentation to the proper address for processing that could not be processed in office.

Updated the changes that were made to the client’s account through ongoing documentation of the conversation(s) between me and the client.

Managed daily account notices from Insurance Home Office in regards to Insureds accounts and status, documented the account of all notices received from Home Office.

Prepared, sent, and received bulk mail.

Organized work area, and assisting the other public areas of the office.

Gained experience using general office equipment, and Microsoft software programs.

Preparing client correspondence, and working with a Dictaphone.

Greeting, assisting clients, and scheduling appointments in a large and small group setting inside a professional working environment.

Scanning, copying, faxing, and mailing all correspondence to proper recipients in regards to changes made to policy information.

Handled the documentation of the correspondence that was sent to the client.

Examined the financial status of clients account.

Generated and sent past due correspondence to clients for payment to be made to bring the account current.

Answered multi-line phone system while scheduling appointments for clients in a large and small group setting.

Accurate processing of sensitive information, requests, applications, cancellation notices, company policies and procedures.

CIVIC & VOLUNTEER EXPERIENCE

Makeup Artist / Designer for Fort Wayne Civic Theatre – 2011 – 2015

Organizer and volunteer for YLNI Barr St. Market – Summer 2011 – 2014

Organizer and Volunteer Representative for YLNI and Barr St. Market on IPFW Riverfest Steering Committee – 2012 - 2013

Volunteer for YLNI Barr St. Market – Summer of 2010 - 2014

Organizer and volunteer for Octoberfest – Fundraiser event for The German Heritage Society.

Organizer and volunteer for the Culture Tent at Germanfest – German Heritage Society Representative.

EDUCATION, LICENSES & CERTIFICATES

Flint Makeup Academy, Atlanta GA, – Essentials for the Freelance Makeup Artist - 2010

Indiana University Purdue University Fort Wayne, Criminal Justice Major 2000 – Junior status

Indiana University Purdue University Fort Wayne, Paralegal Certificate 1998 Paralegal Certificate, 1998

Ravenscroft Beauty College, Manicurist Training Course, 1996 Manicurist License #MA29601410, 1996

Summit Christian College/Taylor University, Christian Education 1991-1992

South Adams Jr/Sr High School, Diploma, 1991: Member of the journalism/yearbook staff for three years. I was responsible for writing articles, creating photo captions, photographing events, designing the layouts for our advertising and other assigned section of the yearbook.

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