DAVID JOHNSON

**** *. *** **., *******, IL *****

773-***-****

acxmgc@r.postjobfree.com

CAREER OBJECTIVE:

Information Technology professional seeking an opportunity in a professionally driven organization where I can apply my capabilities and qualifications and be an asset to the organization while enhancing my skills. Seven years of information technology experience including IT Support, Web development and administration, and Computer Networking. Additionally, I will be obtaining more industry certifications.

EDUCATION:

Richard Daley College, 2006 - 2007 Chicago, IL

Major: Information Technology; GPA 3.30

CERTIFICATIONS:

CompTIA A+

License: Lifetime

●Cisco Certified Network Associate CCENT / CCNA

License:CSCO12581705

June 2014- June 2017

TECHNICAL SKILLS:

Software:

●Microsoft Office 2010

●Remedy

Hardware:

●Computer Repairs, Maintenance and Troubleshooting

●System Upgrades

●Data Cabling

Networking:

●DNS, DHCP, Email, HTTP, OSI Model, and TCP/IP protocols

●EIGRP, OSPF, RIP

●VLANs, ACLs, NAT, Frame Relay, Security

●Cisco Series Routers 1700, 2500, 3700, 7200

●Cisco Catalyst Switches 2950, 3550

Operating Systems:

●Microsoft Windows Vista, Windows XP, Windows 7, Windows 8

EXPERIENCE:

Support.com Chicago, IL (July 2014 – Present)

Remote Services Technician

●Provide remote support to customers who have Wireless Gateways

●Assist ISP customers resolve connectivity issues

●Utilize Nexus software to remote into customer’s computers

●Instruct customers over the phone how to enable Port Forwarding, Parental Control, and other features on their ISP leased modems

●Work from home while providing all support to customers

●Help customers with improving wireless networking footprint

●Enter data into ticketing software

●Utilize ISP tools to test and repair modems that do not have Internet access

Integrity Electronics Recycler Chicago, IL (Jan 2011 - May 2014)

Founder & IT Support Technician

●Computer repairs and maintenance

●Provided 2nd and 3rd Level Technical Support residential and commercial clients

●System Upgrades

●Networking

●Virus and Spyware Removal, Data and Password Recovery

●Upgraded PCs from XP to Windows 7

●Upgraded RAM in desktops and laptops

●Installed wired and wireless networks in small businesses

●Replaced cracked screens in notebooks

●Managed inventory and customer database using Cloud-based software

●Utilized software to remotely remove viruses and troubleshoot computer software and hardware

●Configured Cisco switches and Cisco routers

●Provided technical troubleshooting support via phone and email to end-users

●Made rollover and straight-through RJ45 cables

●Added static IP addresses to printers and servers

●Configured email clients with proper port numbers and POP, SMTP, and IMAP

●Trained clients on how to access office computers remotely using Teamviewer software

Charity In The Community Chicago, IL (May 2010 – April 2012)

Junior Network Administrator

●Installs, configures and troubleshoots LAN/WAN routers

●Communicated to managers any problems with the network and user activities

●Troubleshoot and resolve Cisco network connectivity problems

●Configured VLANs, ROAS, ACLs, NAT and more

●Configured VPN connections for users

●Added port security, trunking, DHCP configurations on Cisco switches and routers

●Installed new Cisco IOS on routers and switches via TFTP

●Installed Windows 2003 Server, Active Directory, added groups and users

●Added basic configuration information to newly installed routers and switches

●Tested new PCs to ensure functionality and internet connectivity

●Installed and troubleshooted wireless access points

●Configured wireless repeaters throughout client facility

●Trained end-users and proper ways to use software and hardware

Prior to my career in IT, I had over 10 years of B2B Sales and Service experience.

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