Technology Executive

YOGI DHANDA

917-***-**** *******@*****.***

SUMMARY

Currently hold Employment Authorisation Document to work in US. IT Business leader with over 15 years’ experience in designing, delivering and managing strategic and transformational business and technology strategies that improve operational efficiencies, adhere to compliance and regulatory standards and improve bottom line results. Adept at understanding business complexities and leveraging my IT, business management and program management expertise to move organizations forward. Possess excellent written and verbal communications, client service and relationship building skills. Enjoy working both independently and in a team environment and across diverse stakeholder groups. Core competencies include:

Business and technology

strategic alignment

Technology Architecture and

Integration

Program Management and

Service Delivery

Change leadership

IT Operations and

Infrastructure Management

Collaboration and influencing

skills

ERP, CRM and business

systems lifecycle

management

Business Process Re-engineering

and continuous improvement

Contract, Procurement and

Vendor management

CAREER EXPERIENCE

Best Western Hotels & Resorts; New York, NY 2016 - Present Consultant

Best Western Hotels & Resorts; Sydney, Australia Apr 2012 – Aug 2016 Head of IT, Best Western Australia, BWA Asset Management and Niche Hotel Products Best Western Australasia is part of Best Western International, with close to 160 hotels across Australia, New Zealand and the South Pacific region. With the expanded business focus of the organization, led the definition and implementation of a new IT strategic roadmap enterprise wide to drive operational efficiencies, introduce new services and reduce costs. Overall accountability for all regional IT&T architecture, strategy, projects, systems, delivery, infrastructure and helpdesk. Oversight for $15M spend on projects.

Deployment and support of global systems. Work with international IT teams on global project prioritization and rollouts

Manage end to end infrastructure and business systems as well as hotel acquisition integration roadmap for new hotel openings

Defining and rolling out of new digital products and services for hotels and consumers which improve customer experience, operational efficiency and effectiveness

Renegotiating major service contracts with suppliers to align them with current market benchmarks

Internal business process review across business units and systems to further improve efficiencies across the organization

Achievements

Migrated organizations’ business productivity and collaboration functions to Office 365 to provide a ‘work from anywhere’ solution

Integrated consumer CRM platform with Corporate CRM/ERP to provide a true ‘single source’ solution among different customer groups

Implemented a B2B and B2C ecommerce platform to streamline procurement and supply chain operations

Deployed digital brand intelligence system to aggregate and analyze brand sentiments in the social digital landscape

Developed and deployed Android based application for hotel loyalty transactions and consumer marketing, providing additional revenue stream for hotels with localized marketing and promotion activities

Upgraded and Virtualization of ERP and CRM infrastructure, including incorporating and automating business process and introducing new functionality

Manidis Roberts (now part of RPS Group), Sydney Jan 2011 – Mar 2012 National IT Manager

A leading Australian consulting firm that helps clients address the challenges of sustainable urban growth through the provision of services integrating communications, creative and bid services, project development, sustainability, and environmental disciplines. My role was to implement best practices across all facets of IT, while managing a portfolio of strategic business transformation projects, including procurement, implementation and change management.

Accountability for national IT infrastructure and business systems including service delivery, business continuity, project management and strategic direction

Managed a portfolio of enterprise projects including infrastructure refresh, unified communication, ERP/CRM and HRIS in excess of $3M in scope. Worked closely with stakeholders in defining requirements and establishing a change management process

Worked with practice leaders to understand technology requirements and implement solutions

Engaged and led key stakeholder and business units through the change management process being introduced

Management and negotiation of key service contracts with vendors to deliver strategic business outcomes

(MSA’s, SLA’s, etc.)

Achievements

Led business systems upgrade and re-alignment to support company achieving growth from 50-300 employees over a three-year period. Developed architecture and project prioritization along with cost benefit analysis and presented to board for approval. Successfully built and implemented IT strategic roadmap

Architected and implemented migration of core network services from Apple platform server to Windows based infrastructure

Business analysis including workflow processes re-engineering and requirements gathering for ERP implementation. Conducted detailed workshops with business units to gather and formalize requirements document

Designed and implemented standard operating environment (SOE) for various business units, significantly reducing overhead and increasing capacity of helpdesk

Prepared and conducted Request for Proposal (RFP) and prepared business case documentation for human resources information systems (HRIS) and unified communication. Successfully presented to executives and board for approval

Infosys Portland, Sydney Aug 2008 – Dec 2010

Group IT & Business Systems Manager

Infosys Portland is one of Australia’s leading professional services firms specializing in proficiency and operational efficiency consulting in procurement and supply chain. The organization has both a consulting and managed services division providing end to end solutions for major ASX listed clients, with major offices in Sydney, Melbourne and Shanghai.

Accountable for the IT infrastructure, business systems, service delivery, security, project management, business continuity and technical strategic direction across the group

Engaged key stakeholders across various business units to determine business systems needs and incorporating them into scalable solutions

Effective lifecycle management of corporate business systems and planning future IT/IS architecture and strategy

Managed a multi-billion-dollar supply chain solution through an outsourced agreement, meeting mission critical SLA’s for both application and infrastructure

Continually assessed business processes and technology to ensure they aligned with business strategy

Effective contract management with suppliers ensuring contracts conform with industry benchmark standards, while delivering excellent value

Achievements

Spearheaded business systems, infrastructure integration and office relocation of the acquired managed services business into Portland Group’s operations. Delivered the project on time and 30% under budget while maximizing available hardware with minimum downtime

Prepared and conducted RFP to outsource infrastructure and helpdesk function, including contract negotiation and SLA agreement

Implemented SaaS based Ariba procurement solution for internal users, clients and suppliers, to provide a single point for all procurement related activities

Implemented Tableau BI solution for providing clients with real time interactive dashboard and reporting on spend analysis

Designed and implemented enhancement to the knowledge management system (based on Sharepoint) to provide better functionality and more accurate search results, adding value to new projects Best Western Australasia, Sydney Dec 2005 – Aug 2008 IT Business Manager

Best Western Australasia is part of Best Western International, the World's Largest Hotel Chain. The focus of my role was on embedding the recently implemented ERP/CRM systems into the organization’s business processes, to streamline and create efficiencies across the organization.

Managed company’s entire network infrastructure and application platform including helpdesk and service delivery

Oversight and delivery of both infrastructure and application projects for head office and hotels, on time and while meeting or exceeding budgetary expectations

Aligned IT/IS strategy with business strategy to maximize benefits for hotels and stakeholders

Developed business process and technical specifications for new products and services offered within our properties

Worked with international project teams on global projects and responsible for implementations within ANZ region

Planned and managed IT capital expenditure budget and responsible for IT operational budget

Mentored, trained and led staff to achieve personal and organizational goals

Supported and implemented global systems provided by Best Western International throughout the ANZ region

Achievements

ERP and CRM implementation and upgrade including supporting infrastructure. Integrated legacy online loyalty electronic transaction system into CRM and ERP

Incorporated business systems changes for the newly acquired New Zealand region including financials, marketing program and global reservation fees and other business and financial processes, eliminating need for additional headcount

Provided technical guidance and expertise to Sales and Marketing teams for redevelopment of website and associated online services with global booking systems

Travel Card – a cash less debit card program for consumers which can be redeemed globally at Best Western properties. Designed and implemented business processes and system changes to handle all sales and redemption transaction of travel cards within our ERP/CRM system EDUCATION

Masters of Information Systems; Australian Graduate School of Management, University of New South Wales, Sydney

Bachelor’s of Business Management, University of Western Sydney

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