Manager Customer Service
Resume:
Polly Williams Bordelon
Dallas, Texas 75287
*****************@*****.***
Summary
Property Management Professional with proven success in accounting, auditing and bookkeeping for industry leading property management companies. Management Team Member and Business Partner recognized for translating operational needs into effective programs with internal/external customer satisfaction. Ability to multi-task while taking on new projects, including several transitions and takeovers.
Exceptional customer service
Strong work ethic
Leadership Expertise
Outstanding organization skills
Excellent Communication skills
Result driven
Experience
Assistant Manager, Price Brothers, September 2015-June 2016
Assumed the manger’s responsibilities in the absence of the Property Manager
Coordinated AME with the Accounting Department
Responsible for in house collections by making payment arrangements when all attempts were exhausted refer the file to outside collection agency
Researched pre-paid balances on a monthly basis to insure that all income has been properly accounted for
Assisted the property manager with projects and reports on a weekly and monthly basis
Assistant Manager, Berkshire Property Advisors, December 2011-September 2015
Ensured the accuracy and timeliness of bank deposit and computer data
Responsible for rent collections striving for zero delinquencies each month
Successfully made suggestions to enhance the bottom line performance of the community
Assisted the property manager in creating and maximizing income opportunities
Issued final approval for all lease files
Professionally handled all prospective and current residents needs on a 522-unit property
Assistant Manager, Lincoln Property Company, February 1997-December 2011
Inspected property to ascertain overall condition and to ensure compliance with community policies
Acted as manager in the absence of the Business Manager
Responsible for rent collections, late notices, posting rent and eviction process
Completed reports throughout the month for upper management to help them assess condition and status of various aspects of the community
Audited all past resident files to ensure 100% accuracy before finalizing their deposit disposition
Conducted monthly audits of all income accounts as well as security deposits
Oversaw the turn and make-ready process by performing move-out inspections, assessing damages and charges, scheduling and overseeing contractors
Qualified and toured clients while determining needs and eligibility while complying with Federal Fair Housing laws
Processed rental applications and generated required leasing documents
Software
Proficient in Blue Moon, One Site and Yardi. Working knowledge of Microsoft Word and Microsoft Excel.
References
Carol Winfrey, 214-***-****
Leah Dorsey, 214-***-****
Carlee Belcher, 214-***-****
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