Microsoft Office Information Technology

James Robbins

*** ************ **, **** **, *****

757-***-**** acxmf3@r.postjobfree.com

“First-class network support, which combines technical knowledge with expert communication skills.”

Qualifications:

Strong Troubleshooting Processes/ Capabilities

Expert working knowledge of Microsoft office suite 2003- 2015

Diligent with end user communications/ follow- ups

Trouble ticket creation administration and escalation

Experienced end user support

Bachelors Degree earned in IT with a concentration in Advanced Networking

Strong understanding of Windows XP, 7, 8, and 10 Operating Systems

Peripheral support- Printer, smart phones, and various devices

Solid understanding of network configuration and protocols

2012- Present TECH SUPPORT Bose Corporation, Westborough MA

Providing support for all products ranging from headphones to Wi-Fi enabled home theater

systems- Troubleshooting customer home networks and making appropriate configuration

changes to support Wi-Fi systems with aid of Team Viewer remote desktop application-

Ongoing QA of company knowledge base through Kaizen philosophy.

2011-2012 ACCOUNT MANAGER S&S Worldwide, Colchester CT

Managing international and wholesale accounts Customer Support call center - User account creation and maintenance – Navigating users through the company web site - Manage in-house VDI solution.

2009-2011 COLLECTOR JP Morgan Chase, Elgin, IL

Providing realistic and successful solutions through restructuring and settling delinquent credit card debt for cardholders – Designing QA processes, streamlining company and technical policies and procedures.

2003-2009 GAS TURBINE TECHNICIAN U.S. Navy

Scheduling, assigning, and archiving maintenance on propulsion, electrical generation, and supporting equipment in Main Engine Room 1 onboard ship utilizing windows based software – Monitoring equipment parameters while in operation to ensure mission readiness – Making necessary changes to plant configuration in the event of equipment casualty to maintain shipboard function – Training engineering personnel to monitor equipment, respond to casualties, troubleshoot, and repair equipment.

Education

2011- 2014 UNIVERSITY OF PHOENIX Axia College

All credits earned to obtain a Bachelors Of Science in Information Technology with concentration in advanced networking- Maintained a GPA of 3.53 throughout while being

employed full time.

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