Microsoft Office Driver

Nichole Rilk

**** ** ******** ***, ***** Utah ***44 801-***-**** *******@*****.***

Objective

Seeking a position as a Administrative Assistance 1

Skills & Abilities

ASSESMENT & COMPLIANCE

Keen attention to detail in order to insure complete compliance

Evaluated applications, records, documents to gather information about eligibility or liability issues

Advised licensees or other individuals or groups concerning licensing, permit & identification regulations

Generated reports of activities, test evaluations, recommendations, or decisions

Safeguarded confidential customer/client information

Detail-oriented, organized and a team player

COMMUNICATION

Cultivated and nurtured relationships with internal management

Consistently recognized as one of the top performers within the Department of Public Safety

Set the standard with dealing with difficult clientele that resulted in positive outcomes

Active listener – Empathy, Profession Courage, Solution Focused

Thrives working in fast-paced, sometimes chaotic environment

Exceptional interpersonal and communication skills

TECHNICAL SKILLS

Microsoft Office, Word, Excel, Outlook,

Putty Database

Court Records Verifications

Records lookups

Experience

SR. COMMERCIAL DRIVER LICENSE (CDL) EXAMINER DEPT OF PUBLIC SAFTEY 12/2008 – PRESENT

Duties included but not limited to:

Examining safe driving ability and skills of applicants for Commercial Driver License (CDL)

Both in written and driving tests. Instructing applicants and drivers in safe and defensive driving

Helping and training new examiners with policy and procedures in accordance with state and federal guidelines on commercial driving and licensing.

Verifying eligibility of applicants on "CDLIS" national computer networks with all 50 states

Maintaining driver information, tests results, and data on dept. computer system

Working with national law enforcement, judiciary and courts to maintain driver eligibility upon renewing their CDL license

Verifying physical fitness of applicants with doctor and medical statements. Assisting law enforcement agencies: city, county, state and federal

On identification of Utah drivers and out of state applicants with citations, suspensions, revocations and driving problems.

ELIGIBILITY SPECIALIST DEPARTMENT OF WORK FORCE SERVICE 1/2008 – 8/2008

Duties included but not limited to:

Educate and assess customers’ needs and determine eligibility of state funded programs through interviewing techniques and verifying documentation

Subject matter expert of policy and procedure and pathway to offer fair and accurate services to our customers

At any given point would carry a caseload of 130 different applications

Utilized critical thinking to help direct applicants to additional community resources in effort to help customers to become successful in life

Education

SALT LAKE COMMUNITY COLLEGE 1997-1999

Related coursework: General Education

TAYLORSVILLE HIGH SCHOOL 1996

Diploma

** References Upon Request

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