Kaysha Cooper

**** ** ****** ** *** *** Kansas City Mo 64116

T: 785-***-**** E: acxmdz@r.postjobfree.com

Skills Telephone etiquette, assisting multiple supervisors, customer service experience, ability to work in fast paced environment, organized, ability to multitask, assisting with HR records, event planning, factory machine operating, order processing, shipping & receiving. Knowledge of, Outlook, Excel, Word, Publisher, Power Point, AT&T Proprietary processing systems, Alorica Inc. Proprietary processing systems.

Experience

Oldham Midwest Insurance Agent Grandview, MO 5/15/16 – 10/24/16

Met with union members to discuss supplemental insurance benefits.

World Travel Holdings Cruise Consultant Altamont Springs, FL 9/13/13 - 7/10/15

Received inbound calls & made outbound calls for those interested in booking cruises & land vacations; assisted customers with service issues related to their booking; used cruise lines proprietary processing systems & internal systems to book & manage the vacation.

7-11 Attendant Casselberry, FL 5/25/13 - 12/1/14

Assisted customer needs; maintain a clean, customer-friendly environment; stock and merchandise products; operate the register.

SoftRock Career Specialists Orlando, FL 12/03/12 - 7/26/13

Received inbound calls to conduct a job seeker screening by reviewing the job seeker’s area of interest, experience level, educational background, and then created a general applicant profile; explained the program to the caller and answered any questions.

Landoll Corp. Material Handler Marysville, KS 2/15/11 – 11/02/12

Gathered, prepared and assembled products, per customer orders, to be shipped.

Alorica Center Coordinator Manhattan, KS 7/30/07 - 9/3/10

Received in-bound customer service calls; operated multiple computer systems; managed attendance records; designed and maintained recognition boards; facilitated of incentive rewards; organized and coordinated all site events; receptionist duties; assisted all levels of management and HR with admin request and duties, and arranged corporate visits; managed reports with spreadsheets and databases; designed and updated weekly newspaper.

Cintas Sorter/Loader Springfield, MO 7/05/05 - 7/05/07

Complete laundering; sorted and loaded trucks with uniforms, linens, and floor mats for delivery per customer orders; assisted and expedited in loading and unloading of all trucks.

Education

Manhattan Area Technical Collage 1/2000 - 12/2000

Graduated school of Graphic Design and Printing

Studied fundamentals of typography and letter form, design theory, digital design, print design, fundamentals of printing, terminology and operations of offset printing; utilized software to create logo designs, poster designs and creative techniques.