Wilma J. Brumit

**** **** **~Swartz Creek MI

810-***-****

An Opportunity,

Showing my skill in Information Systems/Customer Service/Computer Support, where my experience can be utilized to demonstrate the drive of my work ethics.

Career Summary

Professional with over ten (10) years of increasingly responsible experience building and managing Administrative/Computer Support operations. Recognized for consistent success in fixing system processes and mythologies to upgrade practice operations increase revenues and enhance profit performance. Strong planning, organization, development, and management qualifications. Cross-functional communications, and project management skills.

Education

Bachelor of Science in Administration (Information Systems) 2009 - 2013

University of Phoenix

Phoenix Arizona

Small Business Management/Accounting 1996 - 1998

Mid-Michigan Community College

Mt. Pleasant – Harrison Michigan

Basic Computer - DOS 1993-1994

Central Michigan University

Mt. Pleasant Michigan

Experience

Office Administrator/Computer Support

Master Hair Stylist

Double Take Salon ~ Manager- Diana Triedel 810-***-****

September 1999 – 2016

Built work teams that consistently exceeded goals for productivity, efficiency and quality of operations.

Resolved long-standing issues impacting employee retention and interaction. Implemented training and incentive programs that delivered measurable improvements in employee morale and satisfaction.

Developed innovative program that significantly increased productivity of the entire department.

Championed introduction of state-of-the-art PC and IT technologies to transition from manual to automated operating systems. Sourced vendors, negotiated contracts, coordinated installation and led user training.

Selected software/system to provide hands-on training and product demonstrations too new worker’s.

Built cooperative working relationships between staff and management personnel.

Wireless N Access Point Setup

Worked with customers in identifying key issues to be resolved prior to migration.

Supported printer installations and connectivity.

Troubleshooting network connectivity issues for laptops, desktops, printers and applications

Upgrading, configuring and repairing of failed laptop and desktop systems.

Assisted in the training program for new hire employees

Created documentation for training materials.

Caputo Construction and Sprinkler Systems ~ Manager- Barb Caputo- 586-***-****

Logged in Excel, information for taxes for company.

Helped with payroll as needed.

Assisted paying bills, and documenting.

Worked Part time, June 2015~ Now

TeleTech.com

TurboTax ~ Manager – Andrenna Boone- 214-***-****

Was trained on the TurboTax for two weeks.

Answered phones and assisted customer’s with turbotax issues.

March 2016 ~ April 2016

Technical Skills

Operating Systems: Windows 7, Windows XP, Windows 8.1 and Ubuntu

Applications: MS Office Suite: Excel, PowerPoint, Publisher, Word and Word Perfect Suite,

Microsoft Word 365.

Web Development: Adobe Photoshop, Dreamweaver MX, Flash MX

Electronic Tracking Systems

User State Migration Toolkit Experience

Other references can be given upon request.

Contact this candidate