Customer Service Administrative Assistant

Mabel Cardoza

*** ********* *** ***********, **, L5B 4H4

905-***-**** (Res)

*************@*******.***

OBJECTIVE: To secure a challenging administrative / accounting position that offers both personal and professional growth by contributing and utilizing my qualifications, experience and expertise PROFESSIONAL PROFILE

• 15 + years of professional office experience at a multinational level in various positions i.e. Secretary, Executive Assistant and Administrative Assistant

• Proficiency & experience with Microsoft Office Suite (MS Word, Excel, and PowerPoint).

• Excellent verbal, written and communication skills; fluent in English, and can speak Hindi

• Pro-active, self motivated, adaptable, a team player; can also work independently with minimal supervision in different work environments and dealing with public, customers and clients, as well as, can work cooperatively as a team member

• Strong ability to prioritize, meet challenging deadlines and critical time frames; can work under pressure, in a fast pace environment and manage multiple projects and can multi task

• High degree of initiative, commitment, loyalty and dedication to high quality, professionalism and confidentiality; excellent organizational skills and time management techniques WORK EXPERIENCE

SNC-Lavalin Inc.

Project Accountant Administrator, Clean AER Project May 2016-Sep 2016

• Processed employees expenses (site and home office), coordinated with employees on discrepancies, missing expense information and resolved issues

• Reviewed and processed sub-contractors invoices with supporting documents and obtained approvals

• Processed/coded sub-contractors invoices in Markview

• Monthly review of billable and non-billable expenses and transferred to appropriate task codes

• Consolidated non-billable expenses, leased vehicles and blackberry charges

• Reviewed GIT charges and coordinated for credits

• Reviewed and finalized billable expenses for ECM Invoices

• Printed, Stamped and Scanned back up documents to support monthly ECM Invoices

• Uploaded scanned documents in Sharepoint site

• Coordinated Client’s findings on disputed expenses before finalizing credits

• Supported the Team as needed and when requested

SNC-Lavalin Inc.

Project Administrator, Agrium Vault Project (Potash) May 2011–Nov 2015

• Provided administrative support to Project Management & Engineering Team

• Supported the project team on troubleshooting Time Sheets as required on Oracle System

• Oracle Expense Validator - Analyze/validate all expense reports on the Project

• Managed/implemented expense report tracking system for employee allowances to ensure no duplication or overlap

• Worked closely with Human Resources and use of strict confidentiality surrounding employee matters

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Mabel Cardoza

466 Stonetree Crt Mississauga, ON, L5B 4H4

905-***-**** (Res)

*************@*******.***

• Coordinated Mobilization and Demobilization such as Drug & Alcohol Test, trainings, Safety checklist, travel arrangements, arrivals at assignment site for field orientation, etc.

• Arranged for all project travels and administered the travel approval system (ETRA)

• Coordinated Client Authorizations for Travel, Overtime, etc.

• Assisted with PowerPoint, Visio or other initiatives as requested

• Worked with Cost Control Team to ensure proper coding for Billing/Accounts Payable

• Assisted Admin Document Control in processing documents via Aconex/PM+/PDM Fedex Express

Customer Service Representative February 2011– May 2011

• Managed all customer service duties efficiently including office communication

• Coordinated with customers with Fedex Express Freight and Ground Shipments

• Responsible for assisting freight customers to maximize same day freight shipments

• Resolved customer-related issues

• Tracked shipment and updated the system

• Interacted with couriers with regards to shipments delivery and pickup

• Counted Cash till and tallied cash at the end of the day Adlinemedia, Dubai, United Arab Emirates 1997– 2010 Senior Administrative Assistant

• Managed all administrative duties efficiently including office communication, personnel matters and secretarial functions

• Handled all incoming and outgoing correspondence; prioritized telephone calls

• Supervised junior staff, provided active involvement in smooth running of the department.

• Arranged visa procedures / immigration-passport procedures and any other necessary/supporting documentation

• Monitored all the ads on a daily basis and efficiently liaised with the publications to resolve on bad reproductions of the ads

• Handled entire billing promptly and effectively

• Attached proof to the invoices and dispatched the same to the clients promptly

• Handled Supplier invoices and communicated effectively on any discrepancies

• Responsible to send reports to the publications for yearly Volume Rebates and Incentives to the clients

• Actively involved in collection and composed outgoing correspondence

• Successfully resolved issues on rejection of ads EDUCATION / PROFESSIONAL / DEVELOPMENTAL TRAINING

• Secretarial Course, Burnley's Commercial College, Bombay, India 1989

• Bachelor of Commerce (Accounts & Auditing) Bombay University, India 1991 2 / 2

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