Emily Roy

acxmbc@r.postjobfree.com 408-***-****

EDUCATION

Computer Engineering Cascadia College, Bothell, WA Bachelor of Education Golden State Baptist College, Santa Clara, CA May 2015 EXPERIENCE

Helpdesk Support Technician at POSSIBLE July 2016-Present

• Resolve network connectivity issues, hardware/software failures, and printer problems

• Image computers for users from the network or locally attached storage based on user needs

• Maintain inventory of hardware devices and track usage of software licensing

• Deploy hardware/software products, peripherals, and office equipment and manage new starter/leaver processes Genius Technician (Technical Support) at Apple Inc. 2011-July 2016

• Prioritize, manage, and facilitate Mac and iOS hardware and software in need of repair

• Problem solve technical and procedural areas with initiative in a fast-paced and ever-changing environment

• Communicate in a detailed and professional manner across different teams and during customer interactions Operations Project Specialist iPhone at Apple Inc. June 2015-September 2015

• On time material management of board components for all development engineering builds from concept through Product Validation

• Work closely with other groups such as HW Engineering, Program Managers, and Part Suppliers to ensure BOM changes are understood and communicated to OEM for on time delivery

• Create purchase orders, maintain invoice tracking and goods receipts Administrative Assistant at North Valley Baptist Church 2007-2008

• Ensure that office space is kept tidy and keep large quantities of documents organized

• Proofread incoming documents and correct any grammatical or spelling errors

• Operate typical office machines and facilitate or transfer incoming phone calls SKILLS

Highly proficient in Mac OS and Windows 10

OTHER SKILLS

HTML/CSS – Website Design

CERTIFICATIONS

Apple Certified Mac Technician (ACMT) Certification service Mac hardware and software iOS Mobile Certification ability to troubleshoot Apple iOS hardware and software ACHIEVEMENTS

Lead & Learn Store Manager Experience - 2016 Apple Store Bellevue Square 1st Place Website Design & Graphic Design - 2011 GSBC Fine Arts and Athletic Competition

*References are available upon request.

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• iWork Suite

• Office365/Admin

• Active Directory

• Exchange Management Console

• Encryption Management

• Adobe Photoshop

• Adobe InDesign

• Filemaker

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