International Logistics Coordinator/ Customer Service

**** ** ******* **., ******, TX ***** 281-***-**** ************@***.***

Alexis Klatt

Objective

To acquire a job with a stable and successful company that enables me to demonstrate my skills as well as allows room for growth.

Skills

Bilingual, fluent in English and Spanish

Detail oriented, highly accurate

Strong interpersonal and exceptional problem solving skills

Strong written and verbal communication skills

Multitasker

Strong organizational skills

Work independently and with a team

Computer Proficiency in Word, Excel, Outlook

Forwarding Systems

JDEdwards, Amber Road, AS400, AES Direct, Cargowise, IES, Mepaw

Certifications

Haz-Mat Certified (IMDG and IATA), Notary Public

Experience

July 2013 to March 2015

Weatherford International Houston, TX Logistics Coordinator

Product lines: ALS, FLOW, RMS, and Repairs

Arranged and coordinated goods for international export shipments via air and ocean freight. Ensured efficient movement of goods in compliance with company policies, procedures and local laws, including in- country transportation. Processed more complex shipments, including controlled goods. Obtained quotes for various modes of transport to capture cost savings. Communicated daily with various parties, global regions, forwarders, export packer and direct customers to ensure timely delivery of all shipments. Prepared all required documentation related to global shipments. Maintained accurate shipping documentation for records retention. Ensured all compliance information, COO and HTS, was accurate on all documentation. Invoiced shipments, coded freight invoices and submitted to accounting for payment. Cross trained as back up for customer service department with order entry, order confirmation to regions and date management. Cross trained as back up with procurement on MRP reports and supply and demand.

Nov. 2011 to July 2013

BDP International, Inc. Houston, TX Team Lead / MIT (Manager In Training)

Accounts: Mars Chocolate, Cabot, Celanese/Ticona, Nexeo Responsible for ensuring that all shipments were compliant and handled properly from start to finish. Furnished quotes upon request and assisted with shipments as needed. Helped identify opportunities for automation and removed non value added activities from current processes. Wrote SOP’s for new and existing accounts. Trained new and existing employees, approved timesheets, approved time off, yearly reviews, and disciplinary write ups. Provided status of payment on customer aging reports. Worked in a paperless system. Maintained daily communication with customer to ensure all requirements were met. Responded to complaints and actioned corrective measures. Maintained strict company and customer KPI’s. Worked in 4 different systems.

Sept. 2010 to Nov. 2011

OHL Global Management and Logistics

Houston, TX Export Team Lead

Account: Chevron Phillips Chemical Co.

Handled all aspects of an ocean export shipment from start to finish. Furnished quotes upon request, made bookings, filed AES with customs, prepared master B/L instructions and submitted to steamship lines. Shipped standard 20', 40', LCL, ISO Tanks, and Tanker Shipments. Worked in Cargowise forwarding system and AES Direct. Shipped hazardous and non-hazardous chemicals. For hazardous shipments was responsible for preparing and submitting preliminary and final Dangerous Goods Declaration (IMO's) to steam ship line and port of Houston. For Shipments sailing out of Los Angeles or Long Beach was responsible for submitting pier pass and/or clean truck as needed. Shipped to several destinations, Brazil, Europe, Latin America, Asia, and many others. Prepared all required shipping documents as per customer instructions and country requirements. Documents included commercial invoice, packing list, certificate of origin, Israeli certificate of origin, insurance certificate, bank draft, no wood packing declaration, and any other requested documents. Also shipped through our NVOCC and was responsible for filing the sell rate, maintained all rates filed for the Houston office, submitting master to consolidator, prepared House Bill of Lading and sent pre-alert to agent. Upon completion of shipments billed all files accordingly. Represented the company in a professional and businesslike manner. Provided excellent customer service. As Team Leader further responsibilities included training for new and existing employees, approval of time cards, approval of time off, yearly reviews, 90 day reviews for new hires, disciplinary write ups, and termination. Responded to any customer complaints and action corrective measures. Implemented a desk structure which helped organization and improved KPI’s. Performed desk and file audits. Maintained a weekly file count and monthly profit report for each team member. Maintained strict customer KPI’s. Assisted with preparation of monthly KPI reports and quarterly reviews.

Feb. 2007 to Sept. 2010

Agility Project Logistics Houston, TX

Ocean Account Executive

Accounts: ConocoPhillips Co, Wilbur Ellis Co., Williamson Dickie Handled all aspects of an ocean export shipment from start to finish. Obtained quotes for the customer and maintained quarterly rates. Made bookings, prepared master B/L, and filed AES with customs. Prepared all required shipping documents and billing of all files. Maintained a computerized inventory report of products. Shipped standard 20’, 40’, LCL, ISO Tanks, and Tanker Shipments. Worked in IES and AS400 forwarding systems and AES Direct. Shipped Hazardous and non-hazardous chemicals. Shipped to several destinations, Brazil, South Africa, Ukraine, Russia, Romania, Saudi Arabia, Spain, Europe, Latin America, and many others. Handled high value shipments.

Sept. 2003 to May 2004

Elite Airfreight, Inc. Houston, TX

Domestic Account Representative

Account: Mitsui

Coordinated transportation of pipe and chemicals, hazardous and non-hazardous, from the port to our warehouse. Arranged transportation of materials from our warehouse to customer. Kept inventory reports and did billing. Furnished quotes upon request.

Feb. 2000 to Aug. 2003

Pentagon Freight Services, Inc. Houston, TX

Data Entry and Receiving Coordinator

Account: G.U.P.C.O. (Gulf Of Suez Petroleum)

Handled purchase order entry, material receipt, discrepancy resolution. Liaison with vendors, faxed MR’s to vendors and customer. Worked with Sr. VP on preparation of all bids and proposals.

Education

The Woodlands High School The Woodlands, TX

References are available on request.

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