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Customer Service Manager

Location:
Cleveland, OH
Posted:
November 25, 2016

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Resume:

Laurie McCormick

Cell: 216-***-****

acxm9t@r.postjobfree.com

Professional Summary

Highly focused and dependable Dispatcher with a superb record of driver management and customer service for a variety of situations. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in time sensitive situations

Core Qualifications

•17 years of daily dispatch experience

•Sound grasp of D.O.T safety principles and practices

•Excellent customer service skills

•Superior ability to prioritize multiple emergency calls and dispatch appropriate services

•High oral and written communication skills

•Good problem-solving and organizational abilities

Experience

Lakefront Lines/Coach USA

Dispatcher-Supervisor

10/2015 - 10/2016

•Scheduled drivers and dispatch employees

•Managed daily dispatch operations

•Supervised problems on the road and customer inquiries

•Coordinated and organized drivers daily logs

•Supported office and maintenance staff

Motorcoach Dispatcher

08/1999 - 10/2015

•Dispatched morning operations

•Driver support with itineraries and directions

•Problem solved all vehicle issues while on the road

•Calmed angry and distressed callers in difficult or emergency situations.

•Entered and organized all drivers daily logs

•Kept daily record of events throughout the day

References

Mike Mazzeo

Coach USA District Maintenance Manager

216-***-****

acxm9t@r.postjobfree.com

(former supervisor)

Don Appelgate

Lakefront Lines Safety Director

216-***-**** ext 139

D HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com

Samuel Rodriguez

Jefferson Lines Maintenance Manager

419-***-****

S HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com

Joan Miller

Lakefront Lines CCBDD supervisor

216-***-****

J HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com

Thom Jefferies

Lakefront-RTA Supervisor

216-***-**** ext 163

T HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com

Ron Pugh

Baron's Coach Lines-Driver Trainer

216-***-****



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