Laurie McCormick
Cell: 216-***-****
acxm9t@r.postjobfree.com
Professional Summary
Highly focused and dependable Dispatcher with a superb record of driver management and customer service for a variety of situations. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in time sensitive situations
Core Qualifications
•17 years of daily dispatch experience
•Sound grasp of D.O.T safety principles and practices
•Excellent customer service skills
•Superior ability to prioritize multiple emergency calls and dispatch appropriate services
•High oral and written communication skills
•Good problem-solving and organizational abilities
Experience
Lakefront Lines/Coach USA
Dispatcher-Supervisor
10/2015 - 10/2016
•Scheduled drivers and dispatch employees
•Managed daily dispatch operations
•Supervised problems on the road and customer inquiries
•Coordinated and organized drivers daily logs
•Supported office and maintenance staff
Motorcoach Dispatcher
08/1999 - 10/2015
•Dispatched morning operations
•Driver support with itineraries and directions
•Problem solved all vehicle issues while on the road
•Calmed angry and distressed callers in difficult or emergency situations.
•Entered and organized all drivers daily logs
•Kept daily record of events throughout the day
References
Mike Mazzeo
Coach USA District Maintenance Manager
acxm9t@r.postjobfree.com
(former supervisor)
Don Appelgate
Lakefront Lines Safety Director
216-***-**** ext 139
D HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com
Samuel Rodriguez
Jefferson Lines Maintenance Manager
S HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com
Joan Miller
Lakefront Lines CCBDD supervisor
J HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com
Thom Jefferies
Lakefront-RTA Supervisor
216-***-**** ext 163
T HYPERLINK "mailto:acxm9t@r.postjobfree.com"acxm9t@r.postjobfree.com
Ron Pugh
Baron's Coach Lines-Driver Trainer