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Customer Service Manager

Location:
Bronx County, NY
Posted:
November 25, 2016

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Resume:

EBENEZER ANDREWS SARPONG

(***)*******mobile

acxm9d@r.postjobfree.com

**** ***** **** *** **

Bronx, New York 10466

Summary of Qualifications

Organized and detail-oriented hospitality professional with 2 years of experience in technical studies and hotel operations. Some of my key qualifications are: efficient oral and written communication skills, customer service expertise. Proven ability to create and implement strategic and tactical organizational initiatives to drive change and grow business. Recognized as a business partner with strong internal consulting skills who develops innovative solutions aligned with company culture, mission and goals.

Experience

The Hilton Hotel; Atlanta, GA Hotel Houseman 2014 to 2016

• moved furniture and any other duty assigned to me by my manager

• Inspected guest rooms to ensure that the hotel meets all cleanliness and condition requirements

• Recording inspection results, resolving guest complaints and maintaining accommodations standards

• Trained and mentored new and existing team members in cleaning procedures, OSHA and upgrades

• performed special cleaning as part of the hotel's daily requirement.

• Maintained all hotel standards

• Conducted weekly inventory checks for the purchasing department

• Part of the inspection team for the yearly LRA hotel inspection

• In charge of deep cleaning projects

ROM Consults LTD Site Engineer 2012 to 2014

• Teach and assessed on project delivery

• In charge of inventory

• Undertook a range of administrative and developmental duties which contributed to the success of project and the company as a whole.

• Planned and implemented schemes of work.

• Ensured all health and safety procedures were followed and assisted in maintaining a high standard of health and safety throughout my duty period.

• Attended site induction meetings.

• Maintained records of work and ensured proper implementation of work procedures.

Professional Accomplishments

best worker of the year 2013

Education

Technology Secondary high School {Applied Electricity} Kumasi, Ghana

Ghana Telecom University {Diploma in Computer Studies CCNP} Accra, Ghana

Kumasi polytechnic { Higher National Diploma Electrical Electronic } Kumasi, Ghana



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