Customer Service Assistant
Resume:
Shanya L. Phiffer
Beloit, Wisconsin 53511
***************@*****.***
SKILLS
Ability to type 38wpm.
Volunteered at Wright Elementary as TA.
Good Communication skills.
Teaching and relating to people.
WORK EXPERIENCE
7/2016
to
8/2016
Walmart
Beloit, Wisconsin
meat department associate
• Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Greet customers and ascertain what each customer wants or needs.
• Mark or tag identification on parts.
3/2016
to
5/2016
Skillz
Morrow, Georgia
Cashier
• Answer customers' questions, and provide information on procedures or policies.
• Assist customers by providing information and resolving their complaints.
• Compute and record totals of transactions.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Sort, count, and wrap currency and coins.
• Stock shelves, and mark prices on shelves and items. 8/2015 Arbys
to
2/2016
Beloit, Wisconsin
Crew member
• Clean food preparation areas, cooking surfaces, and utensils.
• Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
• Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Serve orders to customers at windows, counters, or tables. 4/2015
to
7/2015
Bonnies
morrow, Georgia
assistant manager
• Review inventory and sales records to prepare reports for management and budget departments.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Enforce safety, health, and security rules.
3/2014
to
6/2014
McDonald's
Beloit, Wisconsin
Crew Member
• Clean food preparation areas, cooking surfaces, and utensils.
• Wash, cut, and prepare foods designated for cooking.
• Take food and drink orders and receive payment from customers. 5/2013
to
6/2013
Bremner Cookie Factory
South Beloit, Illinois
Packer
• Assemble, line, and pad cartons, crates, and containers, using hand tools.
• Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
• Measure, weigh, and count products and materials.
• Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes. 6/2011 School District of Beloit
to
9/2011
1633 Keeler Ave.
Beloit, Wisconsin
Educational Assistant
• Helped organize teacher material.
• Helped with general cleaning duties.
9/2010
to
11/2010
Wright Elementary School
Beloit, Wisconsin
Teacher Assistant volunteer
• Helped prepare lesson plans.
• Assisted children in the computer lab.
• Supervised children while on break.
EDUCATION
4/2012
to
5/2013
First Class Cosmetology
Cosmetology
9/2010
to
6/2011
Hendricks Eclipse Center
General Education classes
High School diploma
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