Quality Engineer
Resume:
Jan (Jon) H. Mulder
Marshalltown, IA 50158
515-***-**** (cell)
email: *********@*****.***
Objective
Continue my career in quality technology – to use my training, abilities, skills, and experience to achieve results.
Work Experience
Positions held at Emerson Process Management:
Senior Quality Engineer, 2005 to July 2015
As ANAB-accredited Lead Auditor, led corporate auditing program, training new auditors in four countries
Led complexity reduction project, achieving reduction of 1000 documents
Managed Quality aspects of product development projects, including generating Quality Plans
Helped drive Corrective Action process and defect tracking system
Gathered, calculated, and reported metrics for corporate quality objectives
Made monthly presentations to Management Team on quality status and actions to drive improvements
Reviewed design docs, test plans, and project documents to ensure compliance
Wrote and edited quality processes for consistent application at multiple sites
Managed quality document database: policies, procedures, and forms, including ISO9001 Quality Manual.
Internet Services Manager, 2001 to 2005
Maintained internet and intranet websites, including pages for sales reps
Implemented a subscription web service for tech support.
Senior Publications Engineer, 1987 to 2001
Wrote specifications, technical manuals, and project documentation for both software and hardware products
Created on-line help text for Linux and PC applications
Supervised contract writers and edited their work.
Education
Iowa State University, MBA – GPA of 3.7, emphasis in Marketing
South Dakota State University, BS in Electrical Engineering, GPA of 3.5
Skills
Analyzing complex subjects to solve problems
Documenting, reviewing, and improving processes for all aspects of business
Maintaining a certified Quality Management System, from suppliers to customers
Driving to root cause using a corrective action process, such as the 8D process
Trained in the methods and tools of Lean Six Sigma
Performing audits per standards: ISO 9001 and the ATEX equipment directive
Leading team projects/activities
Advanced user of Microsoft Office: Word, Excel, Outlook, and PowerPoint
Using Microsoft SharePoint for intranet publishing and document database
Using Microsoft Visio for process flow diagrams
Documenting technical topics, including product and system specifications
Training/mentoring fellow employees.
Volunteer Experience
Marshalltown City Band (2010 to 2015), playing percussion instruments.
Long-term Care Facility (1992 to 2015), inspiring with music and teaching.
Church (1992 to present), serving as choir director, deacon, pianist, and teacher.
Other Interests & Abilities
Computer/network maintenance
Auto mechanics
Gardening
Carpentry and woodworking.
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