Receptionist

Kaitlyn Shank

Sales Associate/ Front Desk Receptionist

Severna Park, MD 21146

************@*****.*** - 443-***-****

To obtain a challenging position where my knowledge in customer service and team building will be applied.

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Representative

The Pediatric Group - Severna Park, MD - November 2014 to Present Responsibilities

Greeting parents and patients. Checking in patients for their appointments. Registering new patients who come to the practice. Answering phones and directing the calls. Generating referrals and sending them to the facility. Helping patients and their parents with anything they needed while waiting for their appointments. Working on the HEDIS report and keeping patients up to date with their well visits. Calling patients who missed their appointments to reschedule. Keeping the waiting area clean and tidy. Keeping the front desk organized and neat. Opening and closing the office on time and performing opening and closing duties before patients show up for walk ins and after patients leave at the end of the day. Accomplishments

Working at a doctors office, you get to know the families that come in and you develop relationships that allow them to feel comfortable with you. Being the first person that the patients and their parents encounter is very important because you set the tone for their visit. Skills Used

Problem Solving

Time Management

Critical Thinking

Multitasking

Teamwork

Communication

Computer Savvy

Customer Service

Sales Associate

Spencer's Gifts - Annapolis, MD - October 2013 to June 2014 Processed all sales transactions accurately and in a timely fashion. Answered customers questions and addressed problems and complaints. Helped customers select products that best fit their personal needs. Kept the store clean and maintained neat, orderly product displays. Communicated information to customers about product quality, price and style. Balanced the needs of multiple customers simultaneously in a fastpaced retail environment. Hostess

Hellas Restaurant and Lounge - Millersville, MD - July 2011 to May 2012 Answered telephone calls and responded to inquiries. Assigned guests to tables suitable for their needs and according to rotation. Greeted each customer with friendly eye contact. Inspected restrooms for cleanliness and availability of

supplies and cleaned restrooms when necessary. Performed all transactions in a cordial, efficient and professional manner. Communicated with customers regarding orders, comments, and complaints.

EDUCATION

General Studies

Anne Arundel Community College - Arnold, MD

2009 to 2011

High School Diploma

Severna Park High School - Severna Park, MD

2009

ADDITIONAL INFORMATION

Friendly Sales Associate adept at working in diverse retail and customer service and office environments. Organized and independent worker with strong time management skills. Retail professional who excels in any environment. Extensive experience in customer service, POS and EMR systems and cash handling. Skills

● Guest oriented

● Skilled problem solver

● Motivated team player

● Exceptional people skills

● Honest, trustworthy and punctual

● Proficient in customer service

● Excellent multitasker

● Energetic, friendly and enthusiastic

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