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Customer Service Administrative Assistant

Location:
Liverpool, NY
Posted:
November 25, 2016

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Resume:

Objective:

To work in the position of Administrative Assistant in a growing company where exceptional ability to multi-task, solve problems, work effectively in a team, bringing a wealth of experience in performing general administrative duties.

Summary:

Administrative Assistant with strong experience in performing a variety of administrative tasks including phone support, open and sort mail, filing, copying, order office supplies.

Maintained travel, calendar and meeting arrangements.

Strong experience in Word, Excel, Outlook and PowerPoint, Internet/ e-mail, and Data entry.

Skilled in general clerical duties including but not limited to: photocopying, faxing, mailing, proof reading, scanning, certifying, data entry, invoice, shipping, maintaining records and filing.

Experienced in Filed office documents, knowledge of Account Edge, inventory control, shipping, order picking

Well Versed in maintaining customer/ transaction records, accepting payments and issuing receipts to approximately 50 customers every registration date.

Outstanding written and verbal communication skills.

Skills: Microsoft Office, Word, Excel, Outlook and PowerPoint, Internet/ e-mail, and Data entry with typing speed up to 40-60 WPM.

Education/ Certification:

Masters of Arts, English Literature, SC College, Tamil Nadu, India

LMS girls Higher Secondary School, Tamil Nadu, India

Certification in Administrative Assistant, Penn Foster, PA

Office Administration Co-op Course, Brian J Fleming Catholic Adult Learning Centre

Certification in Microsoft Office, Aptech Computer Education, New Delhi, India

Experience:

WMF Photography, Liverpool, US Sep 2014 – Apr 2016

Customer Service Representative

Responsibilities:

Maintained the reports and scanned documents.

Provided the customer service and directly dealing with the customers.

Performed packaging Photos and Organised and filed Documents.

Proofread Documents.

JOT Truck lines, Mississauga, ON Aug 2013 – Apr 2014

Administrative Assistant

Responsibilities:

Maintained travel, calendar and meeting arrangements.

Organized and filed company documents.

Analysed and revised company documents.

Edit and proof read documents.

Scanned the documents and maintained the files in proper format.

Provided back-up copies of documents

Answered and forwarded phone calls.

Sorted and distributed incoming mails.

Eye2i, Mississauga, ON Feb 2013 – Jun 2013

Customer Service Representative

Responsibilities:

Maintained files and performed proper documentation for future References.

Dealt and Interacted with customers directly and through email and phone.

Performed the data entry of Order management.

Filed orders and documents both hard copy and soft copy.

Organised show meetings.

CanAm Global Links, Mississauga, ON Nov 2012 – Jan 2013

Customer Service Representative

Responsibilities:

Dealt with Customers through phone.

Researched online for more clients.

Formatted client information in excel sheets.

Filed Clients information by color code and number code, client information as hard copies and soft copies.

Landlord and Tenant Board, Mississauga, ON Dec 2011 – Jan 2012

Customer Service Clerk

Responsibilities:

Management certified documents and Files.

Sealed documents and Stored in appropriate Folders.

Closure of documents when needed and scanned documents to computer.

Proof read and grammar check

Portico Community Church, Mississauga, ON Sep 2009 – Oct 2012

Administrative Assistant

Responsibilities:

Performed data entry.

Dealt with church members.

Scanned all documents.

Stored files for future references.

Proof read for emailing and mailing purposes.

Photocopied documents and filed it appropriately.

Champlain Trail Public School, Mississauga, ON Sep 2008 – Feb 2009

Administrative Assistant

Responsibilities:

Management of files.

Certified documents.

Have been responsible for proof reading of school files.

Maintained students records alphabetically.



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