Desktop Support
Resume:
Ernest Hernandez
El Cajon, CA 92021
*************@*****.***
First of all, I would like to thank you for viewing my employment history. I look forwarding to hearing from your company.
Team leader, innovative, self-taught individual and productive
Through the years I have come to know the following such as wall fields/installation, programming fundamentals, VoIP, port activations and assisting with the installation of switches, also working with administrator’s trouble shooting various issues, my skill set has been building/troubleshooting/software/hardware and asset management.
Specific Accomplishments include:
Currently learning more about phone system programming
Documented all my work in the buildings to identify/troubleshoot/repair
15 years working with PC Repair with little guidance
Teaching assistants
Objective: Obtaining growth in my career by providing the utmost to a growing company.
SUMMARY OF QUALIFICATIONS:
Telecom Computer skills
Self motivated
Loading applications
Self-taught
S/W management
Trouble shooting skill sets
Trouble shooting issues
Leader as well as a follower
Setting up/troubleshooting VOIP phones
H/W management
Computer Backups (MozyPro)
SUMMARY OF EXPERIENCE:
Telecom tech.
2/18/1997-2/18/2002
Qualcomm Inc.
San Diego, CA
Installing cabling/phones and troubleshooting network issues. I traveled through the 26 company buildings. Leading installations and trouble shooting of the various needs such as phone, network, 1 MB’s, etc.
2/18/2002-4/15/2016
Kyocera Communications Inc.
San Diego, CA
In these years I have been a tech in the computer repair department and VoIP. Consisting of the following installing cabling/phones/troubleshooting software/hardware/repair/replace, account creation/edit/addition/permissions and working with network operations in resolving issues.
9/29/2016-11/4/2016 OneAmerica Finacial Partners Inc. San Diego, CA
Computer Technician taking care of issues throughout the company 2 floors along with assisting with the server issues and upgrades, in a short term project.
Specific Accomplishments include:
I am known as a well-rounded individual and willing to do what ever it takes to get every request/project completed
I have completed two laptop upgrade/refresh projects and started research on a third
Through the years I have received 9 awards for providing outstanding service and communicating with understanding of what is needed with little direction.
CPR Certified
Technical Services responsibilities are as follows for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. Providing top level customer support for the technology infrastructure. Superb customer service skills, a "can-do" attitude and excellent time-management ability.
- Responsible and accountable for logging all requests, calls, emails and walk-up interactions in the Service Desk ticketing system
- Creating, adding, permissions and removing user accounts in AD
- Providing local and remote technology support via phone, email, and in-person interactions
- Support of all MS Windows based computer systems, wired and wireless network devices, Audio/Visual systems, telephone systems, access control systems, and select enterprise applications
- Supports and trains end-users on a variety of different hardware and software technologies
- Provide operational training and assistance to end users
- 15 years' experience implementing and supporting Windows desktop and laptop systems, as well as other related technologies, in an enterprise environment
- Experience performing Moves, Adds, and Changes related to enterprise telephony systems
- Knowledge of communications cabling systems (Cat5e / Cat6/ audio/ video)
- Working knowledge of enterprise network systems, including remote access systems such as VPN, etc.
- Extensive knowledge of Microsoft Office applications (2010 / 2013 / Office365)
- Experience with operating and troubleshooting commercial audio / visual systems.
- Moderate level knowledge of the Exchange messaging system as well as Active Directory
Contact this candidate