Technical Support Desktop
Resume:
IDOWU O. BAMGBOSE
***** ****** ************, *-****: ******@*****.*** CONROE TEXAS. 77340. Phone: 646-***-****
OBJECTIVE: Seeking employment in a growth oriented organization with an awesome culture where there are challenges and opportunities to add value to the economic, social, and Technological advancement of the society.
WORK EXPERIENCE
I.T INFRASTRUCTURE (www.itinfrastructures.org) (Nov.2014-2015)
8403 Misty Prairie Lane.
Richmond, Texas.77407.United States
IT Desktop Support Analyst II
Installed, supported, maintained, troubleshot all Canon network MFPs, Dell and HP LaserJet printers (locally & remotely); troubleshot printer hardware, network connectivity issues, failures; ordered consumables; tracked usage, trends, statistics; vendors
Installation of support driver for peripherals and other applicable script files.
Detailed inventory of deployed equipments for proper documentation and records.
Experienced in SharePoint Management and Support/ Software Inventory logging
Experienced in Hardware Asset management from Installation to Recycling state
Sound understanding of security architecture, firewall policy and configuration.
Understanding of information security, security policies, account security policies and standards for logical and physical security implementations
General troubleshooting of cart defects, zebra printers, and computer systems.
Performed computer imaging, configuration and preparation for immediate deployment on a continuous basis for Editing, Automated Broadcast system, e.t.c
October 2010 -June 2014
OGUN-STATE TELEVISION (OGTV) ABEOKUTA,NIGERIA.
Ogun-State Television,
Kilometer 9,Olabisi Onabanjo way, Ajebo Road
Abeokuta, Ogun-State. Nigeria
IT Desktop Support Analyst
Desktop/Laptop Imaging/Deployment and Printer Mapping
Managed and optimized all aspects (connectivity, hardware, software) of business critical IT & Computer Operations equipment, including desktop computers, laptops, printers, telephony and 5 conference rooms.
Performed computer imaging, configuration and preparation for immediate deployment on a continuous basis for Editing, Automated Broadcast system,Web-Streaming and Web Casting for Live Transmission and Outside Broadcasting
Conducted in-depth problem analysis, resolution and Technical Support for 150 users Enterprise-wide
Performed departmental moves, project planning site surveys; coordinated with IT and department team leaders for seamless transition of computers and telephones to their new locations with minimal impact
Installed, supported, maintained, troubleshoot network MFPs, Dell and HP LaserJet printers (locally & remotely); troubleshot printer hardware, network connectivity issues, failures; ordered consumables; tracked usage, trends, statistics; vendors
Conducted in-depth problem analysis, resolution and Technical Support for Automated playout, CG more, for twenty four - hour Broadcasting for Terrestrial and DTTH.
Performed, maintained, managed accurate hardware Asset Inventory
IT Infrastructure Support Department consistently delivered up-time of 99.9% delivery of Video and Audio signals Consistent Television viewers Satisfaction rating of 98% or better Service Level Agreement (SLA)
Technical Knowledge
Installation of Printer both USB configuration and Network printers for many users
Maintenance and troubleshoot on repair of Printers
Switches, SOHO Routers and Firewall configuration
VPN, LAN Desk and Citrix
Browsers’ based apps
Web streaming and Web casting.
Installation of Broadcast software and Maintenance of Computer systems, Printers, and other ICT related equipment.
Excellent printer mapping experience in an enterprise environment
Troubleshoot, repaired desktop/laptop hardware, software issues; performed basic MAC functions (moves/adds/changes); performed LAN/WAN, server support as needed in a TCP/IP Ethernet-based network environment
Setup email accounts, diagnosed issues with Microsoft Outlook, Lotus Notes
Provided laptop support for Dell, HP and Toshiba computers
EDUCATION
March 2016
Houston Community College, Houston Texas.
Comptia A+ 220-901 and 220-902
Houston Community College,
West Loop, Houston, Texas.
Nov 2006 B.Sc., Electrical/Electronics Engineering
The Polytechnic Ibadan, Ibadan, Nigeria
Nov. 2016 CISCO 1
Houston Community College,
West Loop, Houston, Texas.
CERTIFICATION
2016 In view, Pearsonvue Comptia A+ 220-901 and 220-902
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