SUNNY WILSON AGBONTAIN

***** ******** ******, *******, ** 77083.

Mobile: 713-***-****, email: acxlu0@r.postjobfree.com,

LinkedIn: https://www.linkedin.com/in/sunny-agbontain-4a665813

CAREER PROFILE

Technical Analyst with over 12 years of experience in computer support and network maintenance. Expert experience in Information Technology for enterprise environments. Proficient in server hardware and software maintenance, system administration, client support (onsite/remote), and excellent problem-solving skills.

TECHNICAL SKILLS

Networking: LAN/WAN, TCP/IP, DHCP, DNS, WINS, PXE, FTP, SSH, Telnet, NPN, VPN, NAT, RIP, OSPF, EIGRP, TFTP, CAT5/5e/6, Fiber Optic cabling, firewalls, CCNA, CCDA.

Operating Systems: Microsoft Windows XP/Vista/7/8.1/10, Server 2003/2008/2012, Mac OS X, Linux.

Software: Active Directory, SCCM, fog management, Wireshark, VMware, Microsoft Office Suite 2003/2007/2010/2013/365/2016, Microsoft Visio, Acrylic Wi-Fi home, team Viewer, Cisco Packet Tracer, exchange server (2007/2010), server monitoring (PRTG, open NMS)

Hardware: Routers, Switches, Hubs, Printers, Scanners, Desk phones (Avaya, Polycom, Cisco), mobile devices, thin client, Laptops and desktop installations and maintenance.

PROFESSIONAL EXPERIENCE

IT Specialist - Sutherland Global Services, Houston, TX December, 2014 – present

Responsibilities:

Perform remote and onsite diagnosis, resolution, and escalation of end user incidents related to laptop/desktop hardware, applications, access requirements, networking, and mobile devices.

Receive and respond to incoming tickets, calls, IMs, and/or e-mails regarding desktop problems.

Create and upload images on imaging server and Image Desktops and laptops daily.

Provide support in setting up audio and visual technology for conferences and meetings.

Diligently maintain/document inventory of all laptops, desktops, monitors, desk phones and other equipment.

Configure VPN token with cisco any-connect and RSA,

Successfully administer Active Directory user account Management, local accounts, domain, Group Policy edit, registry, Exchange mailboxes, security and distribution, server monitoring using PRTG

Deploy software application package and distribution, image, remote support, via SCCM and FOG.

Perform IP phone configuration/deployment on Cisco and Avaya Phones and softphones,

Perform VLAN Change, Wireshark ports and patching of cables to switches, routers and patch panels

Maintains high levels of quality customer service, adheres to code of conduct and mission value statement

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted.

Identified problem and forwarded it to appropriate area of responsibility.

ACCOMPLISHMENT: Platinum Value award winner - people skills, Sutherland iron Tech award.

Technical Analyst -The Woman’s Hospital Texas, Houston Texas. February – March, 2014

Responsibilities:

Installed and repaired facility and division IT&S equipment and software per HCA and division IT&S standards, including terminals, personal computers, printers, cabling, and related software products.

Analyzed and provided hands-on support to client inquiries, used appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Log, reviewed and tracked problems using ticketing systems (remedy)

Performed facility-based moves, adds, and changes (MACs), as needed

Recommended process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

Administered Dame Ware for Remote logon on computers after refresh and provided break-fix support

Used SCCM PCU and SCCM Client Center for pushing and deploying applications/patches through network.

Effectively worked with customers, Service Desk and Technical Services personnel

Adhered to and supports HCA IT&S standards, policies and procedures

Maintained and protected confidentiality with regard to all aspects of patient care and employee information

Apple Technician - PCS-CTS, Houston, Texas April, 2012 – Dec. 2013

Responsibilities:

Installed, troubleshoot and repaired all MAC (apple) laptops such MacBook, MacBook Pro and MacBook Air models.

Hardware repair and replacement of all Apple Laptop components, using power tools and measuring devices.

Performed Mac OS installations, reinstallations, software update and upgrade firmware update and OS Recovery

Able to resolve tickets/traveler, placing parts orders for repairs using Citrix and GP web.

Disk partitioning and repairs using disk utilities, and other supports for Wi-Fi, LCD, RAM, and Motherboard.

Lead/Network Admin/Technical Analyst - Ami Computer Link Services, Nigeria. Oct. 2006 – Nov. 2011

Responsibilities:

Installed, configured & troubleshoot of software and Operating Systems such as Windows 7, XP, Vista, 2000, Server 2003/2008, MS Office (2003, 2007, 2010), MS Outlook, Active directory, and peripherals

Performed virus protection and eradication from desktops, laptops and servers

Installed, configured and maintained Server, cables, trunks, Switches, Router, printers and printer sharing.

Managed users accounts, added computers to network, created local policies, restrictions, permissions, security, using active directory, third party software and server monitoring using Open NMS

Installed and configured Thin Clients network with centralized server

Participated in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Aided and trained users in company and facility technology

Made and innovating entrepreneurial decisions/ideas, assigning duties to staffs, managing resources and effecting positive change to new technology.

EDUCATION

Bachelor of Science in Networking and Communication Management, Oct., 2016

DeVry University, Houston TX Magna CUM Laude 3.76/4.0 CGPA

Diploma in Networking Engineering 2009

National Institute of Information technology (NIIT)

CERTIFICATIONS

Microsoft Certified System Administrator (MCSA)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Exchange server

Microsoft Certified Professional (MCP)

PROFESSIONAL TRAININGS:

System Center Configuration Manager (SCCM)

Project management (PMI)

Cisco Certified Network Administrator (CCNA)

Comptia A+

Apple Technician

Microsoft Certified System Engineer (MCSE)

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