Technical Support Assistant

Contact: ** ****** ********, ** *****: *******@***********.** 204-***-****

EDUCATION

Bachelor of Business Administration 2011 - 2015

Algoma University Sault Ste. Marie, ON

WORK EXPERIENCE

Development and Fundraising Assistant September 2015 – April 2016

St. John’s College-University of Manitoba Winnipeg, MB

Archiving/Updating Donor’s information and donation history

Assist with coordination of fundraising appeals and fundraising special events;

Identify and researching funding sources and potential donors

Technical Support Representative March 2015 – September 2015

Sutherland Global & AT&T Sault Ste. Marie, ON

First point of contact for customers who have questions about their AT&T products.

Troubleshooting and problem solving customers’ AT&T device issues.

Customer account management, resolving billing issues and customer retentions.

Office Assistant January2014 -March 2014

Algoma Tubes Sault Ste. Marie, ON

Assisted with duties in accounts payable

Organized received invoices; filed and scanned forms

Completed other office tasks

Program Organizer and Outreach Worker Summer 2012

Bike Share Algoma Sault Ste. Marie, ON

Contacted various local businesses and created networks

Assessed program assets and developed an initiative

Promoted the bike share program within the university community

Event Planner and Data Entry Clerk Fall 2011 - Spring 2012

Community Economic and Social Development (CESD) Sault Ste. Marie, ON

Organized Ontario Arts Council symposium

Contacted various artists and speakers

Performed CESD event and program archiving and data-entry

SUMMARY OF QUALIFICATIONS

Exceptional organizational and event coordination skills obtained from working with the CESD and ESL Departments.

Strong leadership skills acquired by guiding and touring international students through their new learning environment.

Excellent independent skills developed while working unaccompanied with the archiving project and event research organizational development in the CESD Department

Contact this candidate