Douglas J. Zweering

**** ***** *****

Hilliard, OH 43026

614-***-****

acxlq9@r.postjobfree.com

EXPERIENCE

NOKIA, formerly ALCATEL-LUCENT, Dublin, OH 2013 - 2016 A global leader in fixed, mobile and converged broadband access, carrier and enterprise IP technologies, applications, and services.

Associate Communications Services Technician (RITC)

Working from a PC to perform remote equipment testing, software updates, loading of equipment configuration files, and troubleshooting with field technicians and engineers on wireless cell tower cites in a call center.

Remotely monitor, integrate, migrate and troubleshoot cell tower equipment for the Sprint Network Vision network, maintaining excellent customer service.

Read drawings and engineering work instructions. Tracked work progress using forms, test records, and electronic databases using Microsoft Office.

Provided technical support of RF engineering, Radio Frequency theory, IT, fiber optics, and Electricity and Electronics theory.

WELTMAN, WEINBERG, & REIS CO., L.P.A., Columbus, OH 2011 - 2013

Comprehensive litigation, bankruptcy, real estate default, consumer and commercial collection services.

Collector 1

Collection of delinquent accounts according to client guidelines and in compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.).

Handles a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including payment inquiry and reconciliation units.

Prevents impending loss and increase profitability through negotiation, sales and enforcement of scheduled collection campaigns.

Maintains strong negotiation and communication skills for customer service.

Collect, analyze, skip trace and verify data to locate debtors.

Review files, mail, legal documents to gather information and locate missing or incomplete records, updates additional information and documentation.

Locates debtors with delinquent accounts and secures payments according to client guidelines and in compliance with state and federal regulations.

WINCOR NIXDORF, Columbus, OH 2009 - 2010

The world's third largest manufacturer of ATM and POS products, services and solutions.

ATM Second Line Field Service Engineer

Established repair and maintenance service to ATM machines for Chase Bank.

Performed troubleshooting, calibrating, programming, testing, and preventative maintenance of electrical equipment for all components of the ATM.

Maintained good customer service with banking personnel to customer satisfaction.

Maintained accurate parts inventory control.

Well organized, detail oriented, and self-disciplined with the ability to work both independently and in a team environment under pressure.

Provided on-site installations, electronic repairs, upgrades, connectivity, and maintenance of ATM equipment.

Met service level agreements over ninety-eight percent.

Effectively managed both time and territory in an independent manner.

Prioritized schedule and tracked open service issues with sales and support teams on a routine basis.

OCE NORTH AMERICA, Columbus, OH 2002 - 2008

Supplier of office equipment for onsite, and offsite outsourcing solutions.

Customer Service Field Engineer Established service to customers for copier, fax, network, and phone line issues.

Over 14 years of experience troubleshooting and repairing complex mechanical and electrical equipment in a fast paced environment.

Primary service technician of copier and laser fax machines for company’s biggest account, $5M/year.

Connected installations, set up IP addresses, and downloaded printer drivers.

Provided customer training on Minolta, Toshiba and Sharp copier printing functions.

Highly knowledgeable with use of a variety of measuring devices such as a multi-meter, oscilloscope, service aids, and product schematics.

Proficient in Microsoft Office including Word, Excel, and Outlook.

Utilized soldering and mechanical assembly skills.

Prioritized schedule and tracked open service issues with sales and support teams on a routine basis.

METATEC INTERNATIONAL, INC., Dublin, OH 1998 - 2001

Creator, manufacturer, and distributer of CD-ROMs and DVD-ROMs with a complete line of services.

DVD Line Operator

Responsible for quality assurance of DVD and CD disk manufacturing.

Achieved 95% quality control rate of disk production.

Teamed with process engineers on troubleshooting and repairing necessary problems of injection molding, operated forklift in manufacturing environment.

EDUCATION

Associate of Applied Sciences in Electronics; DeVry University, Columbus, Ohio

Contact this candidate