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Active Directory Customer Service

Location:
Cleveland, OH
Salary:
62000
Posted:
November 22, 2016

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Resume:

Tony J. Pavia

***** * ******* ** ***** Oh *****

216-***-****

acxlq6@r.postjobfree.com

www.linkedin.com/pub/tony-pavia/45/993/284/

Objective

To work in an Information technology position that will allow my current skills to benefit the company. Have the ability to rapidly learn new methodologies, technologies and applications. Comprehensive experience with IT Support, Workstations, Applications and Administration.

Technology Use

Hardware:

Dell Power Edge servers,

HP servers and enclosures

Server/Workstation/Laptop assembly and repair

Printers, HP, Xerox, Dell, Brother, Epson thermal and impact receipt

Soldering circuit board repair

POS cash registers, scanners, touch screen, scales, card readers and Micros workstations

Software:

Operating Systems: Windows 95, 98, ME, NT, 2000, 2003, 2008 R2, 2012 Server, XP, Vista, Windows 7, 8 & 10, Linux

Packed Sniffers, Wireshark, Colasoft Capsa,

Firewalls- antivirus: Norton, Symantec, McAfee, Trend Micro, AVG.

Remote Software: Terminal Services, VNC, Go to assist, PC anywhere, Putty

Point Of Sales Applications: Helios, Micros HMS 2700, 8700, 9700, 3700, E7

VCenter - VMware

DHCP, DNS, Exchange Server 2003/2007, Active Directory, IIS, Microsoft Office, SCCM, SCCM Client Actions Tool, BMC Blade Logic, Lotus Notes, Lync/Skype, Norton Ghost, ILO, DRAC, Sharepoint, IBM System I Access For Windows, Peregrine, Service Center, HEAT, Adobe Photo Shot, AS400

Network:

Ethernet, cable installer with experience installing CAT 3, 5, 6, Coax RG-6 for both digital and analog use.

Largest network install 96 drops.

Various network devices including Switches, Routers, Cisco IP Phones, Micros Remote Cluster Controllers and Fluke Network Tester.

Experience

Windows Infrastructure Services Engineer I, PNC Bank, Contractor, TEK Systems, 2014 - 2016

Jr. System Administrator assigned to projects including firmware upgrades, patch installation, security certificates and software troubleshooting.

Physical & Virtual Windows Server decommissioning using the ITIL / ITSM process.

Performed Windows Server Patching with SCCM in an enterprise level environment.

Administered Symantec Endpoint and SCCM server maintenance on Windows servers in an enterprise environment.

Windows server vulnerability detection and remediation of security risks.

Systems Engineer, PNC Bank, Contractor, TEK Systems, 2013 – 2014

•Manage Windows 7 migration of 85000 computers for PNC using SCCM Client Actions Tool, Active Directory, SCCM Client Center, Microsoft Management Console, Nomad and PSTools.Windows 7 SCCM managed deployments point of contact for North America branch, Care Center and Consumer Default.

Daily reporting of statistics and status reporting to management.

Setup and configuration of computer systems for additional project staffing.

Document processes and assist with training of additional staff for corporate deployments.

Operations Support, Boehringer Ingelheim Ben Venue Laboratories, Contractor, AIT, 2013

Provided local and remote desk side technical services for a customer base of approximately 1600 people.

Scheduled and preformed Windows 7 upgrades using SCCM.

Server support and Active Directory management.

Local Based Services Technician, Computer Science Corporation, 2010 – 2013

Provide local and remote desk side technical services in an enterprise level environment. Primary account was Zurich Financial Services and Framers Insurance.

Supervision of contractors for special projects including Windows 7 upgrades, office moves and closings.

Windows 7 quality assurance software testing and migration.

Active Directory management of user accounts and group policy.

Inventory management of software licensing and hardware devices.

Help Desk Analyst Level 2, Farmers Insurance Group, 2005 – 2010

Took lead on training new service desk and desktop migration project to new Active Directory domain.

Reviewed escalated service tickets, documented processes, standard and knowledge articles for IT support.

IT Security Sox Compliance Forensics and Remediation, and Disaster recovery.

HEAT Server System Administrator.

Supported Exchange migration to Lotus Notes and Domino server.

Service Technician, MICROS Systems Inc, 2003 – 2005

Setup, repair, installation and reprogramming of POS equipment and/or software.

After hours server support for Bravo Brio Restaurant Group

Provide phone support to customers and technicians.

Make shipping arrangements for equipment to client site or for repair.

Examine and repair circuit boards and mechanical assemblies such as printing mechanisms.

Configure network devices, install and inspect network cabling and telecommunication devices.

Intern, Q Integrated Networks Inc, 2000

Assisted with implementation of new customer installations and support of Citrix.

On site and remote support of network and system applications.

IT Support Specialist, Self Employed, 1999 – 2006

Implementation and support of electronic work place equipment for small businesses.

Data recovery, system upgrades, network installation, data backup & disaster recovery planning.

EDUCATION

Kent State University, Business College, Graduated 2003

Bachelors of Business Administration

Major – Management & Information Systems, Minor – Communication Studies



Contact this candidate