Project Manager Technical Support
Resume:
Sanjeev Singh Negi
Flat no. A/***, Bonzer Galaxy, Sector 32, Mansarovar, Navi Mumbai - 401209.
Contact No.: +91-776*******
Email: ******@*****.***
CAREER OBJECTIVE
Get a head start in engineering career with a job that polishes my personality and provides me a quality Practical work experience and to thrive for excellence and meet my company’s expectation working Intelligently, smartly& with dedication in an industry.
PROFESSIONAL EXPERIENCE – (6.4 Yrs.)
Accenture Pvt Ltd.
IT Operations Analyst (Jan 2014 to till Date)
Project: BHPBILLITON
(Working as an Administrator in Messaging and Collaboration Team)
Roles and Responsibilities
Managing BHPBILLITON's O365 Dedicated Cloud Infrastructure and on-premises Exchange 2013 servers (16)
Providing L2 Support for Exchange and OCS related issues.
Troubleshooting issues related to MMSSPP syncing with the cloud servers.
SMTP relay issues on On-Premises Exchange 2013 servers
Participate in a 24X7-hour on-call rotation to provide after business hours’ support.
Server monitoring of On-premises Microsoft Exchange 2013 Servers.
Monitor e-Mail messaging to internal and external Domains (Internet), SMTP messaging.
Working on Exchange online protection for Message tracking and handling whitelist / blacklist requests on EOP
SPAM Analysis and SPF Validation
PowerShell scripting to automate day to day tasks
HCL Technologies Ltd.
Specialist – Global Messaging L2 (Dec 2012 to Jan 2014)
Project: Johnson & Johnson
(Working as an Exchange Administrator in Global Messaging Incident Management Team).
Roles and Responsibilities
Providing Level II support for Exchange 2003, 2010
Operational management of a Global Exchange, Blackberry Enterprise Servers
Participate in a 24X7-hour on-call rotation to provide after business hours support.
Physical and logical server monitoring of Microsoft Exchange 2003/2010 Servers.
Monitor e-Mail messaging to internal and external Domains (Internet), SMTP messaging.
Working on Forefront Online Protection for Exchange (FOPE) and Ironport for Message tracking and handling whitelist / blacklist requests.
Event Log and Replication monitoring, error resolution on a daily check basis.
Exchange server 2003 Database Defragmentation and Health Check.
Exchange database Repair and Recovery Process.
Perform Exchange Database Restores as requested.
Resource room scheduling and Free busy issues in Exchange 2003/2010
Assisting and completing all the tasks provided by Project Manager.
Working on monitoring alerts of Exchange 2010 servers.
Exchange DAG Database Switchover/Failback.
Exchange DAG Databases health check.
Backup and Restore Exchange 2010 Database using Data Protection Manager.
Troubleshooting Mail flow issues in Exchange 2010.
Working Blackberry Requests like activating, redefining BB accounts for end users and also providing Level 1 support for them
Working on Mail Enabled Application requests
ITSource India Pvt Ltd
System/Messaging Administrator (June 2010 to Dec 2012)
Project : Maruti Suzuki India Ltd
Roles and Responsibilities
Primary Responsibilities:
Managing approx. 200 Windows Servers (Win2K/Win2K3/Win2K8).
Managing Exchange Server 2003 having database size of approx 750 GB
Mail Tracking and primary troubleshooting Exchange related issues
Managing Trend Micro IMSS Gateway servers
Exchange server 2003 Database Defragmentation and Health Check
Exchange database Repair and Recovery Process.
Exchange 2003 clusters monitoring and having knowledge of Implementing Exchange 2003 Cluster.
Administrative skills on Windows 2K3 Active Directory and Domain Controllers
Backup and Restore Exchange Databases via HP Data protector
Patch Management on Exchange servers
Creation of user accounts, mail accounts and modifying user properties, assigning rights
Working on File Servers for maintaining File permissions and Security
Secondary Technical Skills and Responsibilities:
Sound Knowledge of HP Data protector tool.
Basic Working Knowledge on Symantec Enterprise Vault
Citrix L1 support and troubleshooting Roaming profile issues
Installation and managing Print Servers, File Servers.
Work out of our ticket tracking system to work on Trouble Tickets and Change Requests
Rapidly evaluate/respond to all tickets with appropriate status entries, resolution descriptions and closure updates.
Communicate with customers from problem identification through problem resolution regarding technical support.
Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
Setting up and supporting windows print servers and printers.
CERTIFICATIONS
MCITP (Exchange server 2007 Configuring, 70-236)
EDUCATIONAL QUALIFICATIONS
Bachelor of engineering (B.E) in ELECTRONICS AND TELECOMMUNICATION, Rajiv Gandhi Institute of Technology, University of Mumbai (2009).
Exam
Year
Institute
University
Aggregate
SSC
2003
KV, Orissa
CBSE
82.80%
HSC
2005
KV, Colaba
CBSE
79.80%
1st Year
2006
Rajiv Gandhi Institute of Technology
MUMBAI
60.38%
2nd Year
2007
Rajiv Gandhi Institute of Technology
MUMBAI
60.95%
3rd Year
2008
Rajiv Gandhi Institute of Technology
MUMBAI
62.70%
Final Year
2009
Rajiv Gandhi Institute of Technology
MUMBAI
63.80%
PROJECT
Title
Image mosaicing
Type
In house
Team Size
5
Role
Research and Development of software
Description
Image mosaicing is the automatic alignment of multiple images into larger aggregates which are then used to represent portions of 3-D scene. The code has been implemented in MATLAB.
COMPUTER LITERACY
Programming Language
C,C++
Applications
Ms-office, Matlab
Operating Systems
Windows XP,2003,2008
SOFT SKILLS
Comprehensive problem solving abilities,
Good verbal and written communication skills,
Ability to deal with people efficiently,
Willingness to learn.
Self-motivated, flexible and result-oriented
HOBBIES
Playing cricket, watching movies, music and computer gaming.
PERSONAL DETAILS
Date of Birth: 5th May 1988.
Languages Known: English, Hindi
Place : Pune
Date : (SANJEEV SINGH NEGI)
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