JoAnne C. Tamillo

Butler, Wi *****

C: 414-***-****

acxlpd@r.postjobfree.com

Summary: Experienced business professional with the ability to establish immediate rapport and maintain relationship, is looking to contribute to the bottom-line success of a progressive business through attention to detail and customer focus toward satisfaction and retention.

Qualifications:

Customer Focused

Order Entry

Troubleshooting

Problem Resolution

Detail Oriented

Team Player

Good Communication Skills

Result Driven

Technical Skills: Microsoft Word, Lotus Notes, Outlook, PPT, SAP, AS400, JDE, Internet/Intranet

Experience:

7.2016 – 9/2016 Pillar Induction (Contract through Argus Technical) Milwaukee, Wi

Customer Service/Inside Sales

First point of contact for customers

Telephone support

Order entry

Enter RMA’s for repair or incorrect parts

Quote customers

Check inventory and give pricing

2/2015 – 9/2015 ABB, Inc. (Contract through Argus Technical) New Berlin, Wi

Customer Service/Warranty Administration

Telephone support

Enter RMA’s for the return of parts for repairs

Enter replacement orders for parts ordered incorrectly

or wrong part number given by Technical Support

Good communication skills

Ups tracking of parts not received

Troubleshooting

11/2014-01/2015 Sic Lazarro (Contract through Argus Technical) Milwaukee, Wi

Administrative Assistant/Customer Service

First point of contact

Telephone support

Data entry

Field inbound calls as well as contacting customers and vendors

Provide additional support, such as health, dental insurance, travel plans, etc.

5/2014-8/2014 Hydrite Chemical Co. (Contract through Argus Technical) Milwaukee, Wi

Handled Clorox account using SAP

Received in raw material

Placed ordered for Clorox customers

Expedited shipping

Ordered products

Checked for new orders which came in through Clorox inventory

Handled orders for Hydrite through AS400

Checked pricing, inventory or placing/changing orders

Worked directly with shipping, warehouse and purchasing

7/2008-12/2013 ABB, Inc.

11/1998-06/2003 Customer Service/Inside Sales

Coordinated with Regional Management to keep compliant on BU policies and processes

Supported the Northeast Region business, handling inbound/outbound product inquiries

Demonstrated electrical product knowledge through cross selling to alternative solutions

Accurately entered and expedited orders to ensure on –time deliverables thru SAP

Entered parts orders

Key account person for all USPD orders

Education:

MATC (Milwaukee Area Technical College) Milwaukee, Wi

Word Perfect Course

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