Office Assistant
Resume:
JOAN D. SMITH
Laurel, Maryland
**********@*****.***
SUMMARY
Effective skills and experience in Office Management and Administrative Support. Highly organized and exceptionally strong on attention to quality and details. Highly motivated with a “can do” attitude. Strong ability to prioritize and complete projects in a timely manner. Resourceful with strong problem-solving skills.
Skills include:
*Relationship Building *Multi-Tasking *Communication, Oral and Written
*Follow-Up *Document Analysis *Taking Initiative
TECHNICAL ABILITIES
Computer: spreadsheet, word processing, database management, 10-key
Microsoft: Word, Excel, PowerPoint and Outlook
Other: Concur travel and expense automation system
PROFESSIONAL EXPERIENCE
McGraw Hill Financial, Washington, DC
Executive/Senior Assistant (2013 – 2015)
Organized day-to-day workflow.
Maintained and managed preliminary office budget (POB).
Maintained and managed purchasing expenses for office supplies, subscriptions and conferences.
Assisted general public and MHFI business by providing referrals and follow-up.
Approved and processed vendor invoices.
Prepared, verified and submitted P-Card reports.
Maintained and updated contact database.
Liaison for personnel matters (hiring, compensation, leave, training, policies and procedures and PMP).
Maintained and managed the Chairman Emeritus DC and Policymaker-Related Events Calendar.
Provided guidance and expertise to staff in resolving office problems and concerns.
Office Administrator (2010 – 2013)
Organized day-to-day workflow.
Planned, executed and communicated with MHFI employees regarding community relations, building events; employee holiday gatherings, entertainment offers, town hall meetings for executives and communication from Vice President.
Maintained and managed preliminary office budget (POB).
Assisted in the timely preparation and submission of issues and policymaker contact reports, monthly reports and lobbying reports.
Maintained, managed and distributed updated Emergency Response Plan.
Served as primary liaison with Corporate Security., Facilities, IT and building management.
Managed and published Government Affairs newsletters on Buzz Intranet home page.
Office Coordinator (2007 – 2010)
Conducted new employee orientation.
Provided guidance and expertise to staff and interns in resolving office problems and concerns.
Supervised internship program to ensure appropriate coverage was provided to staff on a daily basis.
Assisted in the timely preparation and submission of issues and policymaker contact reports, monthly reports and lobbying reports.
Assisted with coordination of periodic reviews of suite security.
Recording Industry Association of America, Washington, DC
Executive Assistant (2004 – 2007)
Served as personal, confidential assistant to the Executive Vice President.
Coordinated travel, meetings and other scheduling.
Acted as principle point of contact for field staff, international groups and other RIAA departments in dealing with the EVP.
Managed annual department conferences.
Served as liaison with Finance Department on billing and expenses for DC and seven field offices.
Assisted in monitoring the anti-piracy investigations and program performance by tracking information on arrests, seizures of counterfeit/pirated matters, search warrants and prosecutions.
Worked with subordinate administrative assistants to ensure the administrative work in the division was performed effectively and efficiently.
TRAINING
Essentials of Finance and Accounting for Nonfinancial Managers; Certificate; Rockhurst University; Washington, DC
Leadership and Supervisory Skills for Women; Certificate; Rockhurst University; Alexandria, VA
Business Writing and Grammar Skills, Certificate; Rockhurst University; Alexandria, VA
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