Mary Wells Fahie

***** ** ***** *****, ************, VA 22553

acxlgf@r.postjobfree.com – 540-***-****\ 540-***-****

Relevant Experience Summary

Over 16 years of technical experience in the Information Technology field. Diversity of experience includes computer systems, network management, client-server applications, troubleshooting LAN/WAN connectivity, providing requirement analysis, implementation planning, technical consultation, computer security, hardware and software acquisition, and technical documentation. Outstanding verbal, organizational, communications, and written skills. Keen ability to access critical needs, analyze, attention to detail, and solve problems.

Related Professional Experience

Phacil, Marine Corps Recruiting Command Headquarters, Quantico, VA May 2016 – Oct 2016

Service Desk Analyst

Provided expert technical support to Marine Corps Recruiting Command Headquarters, 6 District Headquarters, 48 Recruiting Stations, 65 Military Entrance Processing Stations, and Recruiter School for 6,000 Recruiters and support staff personnel located throughout both CONUS and OCONUS locations across the Recruiting Command Enterprise Network.

- Provided support on MCRC products and services and standard commercial off-the-shelf (COTS) products, including all applications, hardware, hardware peripherals, and network related issues.

- Created, tracked, resolved, and reported on problems and work orders using Remedy Action Request database system; maintained Remedy tickets in a timely manner ensuring tickets are acknowledged, updated with current status, and closed.

- Troubleshoot all incidents and inquiries in depth to ensure a high percentage of first call resolution incidents.

- Determined what special team could resolve the problem when a solution could not be provided telephonically. Assigned item to the appropriate team - Enlisted Ops, MCRISS Tier 2, Network Administration or System Administration.

- Defined and updated Service Desk documentation (e.g. standard operating procedures) for implementation.

Lockheed Martin, Federal Bureau Investigation, Washington DC March 2013 – June 2015

Websphere Application Server V 7/8.5 SME

Websphere MQ V 7

O & M WebSphere Team Lead for the FBI mission critical application, using a disciplined, comprehensive, and systematic approach to delivery WebSphere administration to improve the recovery time of the Sentinel application including time for problem detection, isolation, and resolution.

- Configured WebSphere resources, i.e., JVM heap settings, JDBC providers, JDBC data sources, connection pooling, Virtual Hosts, Global Security and SSL.

- Assessed, troubleshoot and resolved application issues: not responding, application deployment errors, wrong database host name, server hung due to out of memory or thread hanging, ownership issue.

- Utilized ITCAM to monitor and fine-tune JVM parameters - verbose GC, min/max heap size, servlet caching, thread pool count in the Sentinel Environment. Used command line to run scripts, deploy applications and manage run-time server operations.

Enhanced performance tuning, i.e., tuning the web server by specifying the parameters for the maxclient; tuning the Servlet engine and database connection pools; the Java Virtual Machine (JVM) by specifying the minimum and maximum heap size.

- Troubleshoot Admin Server start-up issues, Java code defects after deployment, and class path issues by checking the JVM logs, plug-in logs and the WebServer logs.

- Interfaced with developers to define and configured application Servers, Virtual Hosts, Web Applications, Web resources, Servlets, JDBC drivers and Servlet Engines-as well as deployment of EJBs across multiple instances of WebSphere.

- Resolved memory leakage problems by analyzing heap and core dumps.

- Performed root-cause analysis for Production outages and provided management with analysis reports.

Army Human Resources Command, Fort Knox, KY May 2012 – March 2013

Technical Lead, SAS (Statistical Analysis Software)\WebSphere Application Server ND V7 SME

Oversaw the technical direction of the Statistical Analysis System (SAS) project team of 15 through the design, implementation, and testing in accordance with project objectives, including creation of project plans, identification of resource requirements and problem resolution. Established project plans, identified resource requirements and assigned tasks to staff. Conducted project meetings.

- Installed, configured, and upgraded SAS Enterprise BI (Business Intelligence) Infrastructure; tracked and applied latest SAS patches and server components, including SAS Metadata Server AIX-Unix and Windows 2008 IIS Servers, and WebSphere Application Server – AIX-UNIX with assistance of the SAS Engineer.

- Contributed to the project management plan in terms of requirements approach, risks, constraints, assumptions and planning.

- Created and administered users, groups, roles, security schemes, and security profile using the SAS Management Console.

- Implemented platform security including secure access. Created and administered libraries/files including workspace(s).

- Planned, managed, and forecasted system resources; evaluate and/or recommends purchases Architects and provides implementation path for a group of systems to provide a solution.

- Facilitated collection of requirements from system users using Serena.

- Met with stakeholders to understand their business needs and ultimately their business requirements.

- Conducted project meetings and expert knowledgeable contacts on project tracking and analysis.

- Coordinated with SAS Engineers (internal/external) and with Program Management to define project scope, timetables and assured timely deliverables.

Army Human Resources Command, Fort Knox, KY April 2011 – April 2012

Oracle BI\Weblogic Systems Engineer

Designed and created Oracle BI Reports using SQL to query different data sources, ITAPDB, (Integrated Total Army Personnel Database), ROAMS (Repair Order Analysis & Management System), and OSPP (Operating System Protection Profile). Monitored and maintained the health of the Weblogic Application Server and Oracle BI Environments on AIX Servers in multi-instance implementation, including the research and troubleshooting of all server level Oracle BI application problems and the planning/tuning of the Oracle BI Architecture. Contributed to the development of user training of tools and data; conducted individual or group training.

- Installed, upgraded, and configured all components of Oracle BI EE and Weblogic Application Server in the Windows as well as the AIX environments.

- Coordinated the OBIEE RPD and Web Catalog objects migration from Dev environment to QA environment and to the Production environment.

Configured OBIEE Repository (Physical, business and presentation layer) to provide Analytical Reporting solutions to customers.

- Monitored the Catalog manager and maintained the Analytics web catalog to manage Dashboards, Answers and Delivers.

- Enabled Single Sign On for OBIEE to allow authorized users to login automatically to OBIEE without entering user credentials.

- Created reports with PDF, RTF and Excel templates using the BI Publisher.

- Worked extensively on OBIEE Answers to create the reports as per the client requirements.

- Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test.

- Built prototype reports from excel spreadsheets during the requirement-gathering phase to visualize the reports and clarify requirements.

- Wrote automated scripts to retrieve and compile reports from multiple data sources; provided detailed technical analysis of findings.

Army Human Resources Command, Fort Knox, KY September 2010 – April 2011

Windows Systems Engineer\WebSphere Application Server ND V7 SME

- Led the IBM WebSphere Application technical team of 10 (systems admins and developers), which included systems configuration and maintenance, problem resolution, system and program security, applications and program management.

- Architected, installed, and maintained Windows 2003\2008 Servers solutions for both production and development environments using VMWare ESX. Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planned and directed upgrades, and tested operations to ensure optimum system functionality.

- Coordinated with client management to formulate highly complex technical solutions, informing of appropriate developments in technical support products.

- Installed, configured and administered IBM WebSphere Application Server 7, IIS 7, and CA SiteMinder on Windows platform.

- Managed with the supported of JAVA Developers the deployment of IBM WebSphere Applications and Webservices.

- Installed IBM WebShpere MQ on Application Server.

- Created and managed data sources, JDBC Providers and database connection pools.

- Preformed network analyst and audit security vulnerabilities using Nessus Scans.

- Automated server user administration tasks, i.e., add/ remove users, create shared directories, set permissions on shares and modify registry settings.

- Secured IIS Web servers across the enterprise by applying security patches and locking down the IIS configuration.

- Implemented patches, updates, and fixes as necessary following established Change Management processes.

HoneyWell, Military Sealift Command, Navy Yard, Washington DC June 2009 – July 2010

Lead PKI Analyst (Worked two full-time jobs June 2009-October 2009)

- Subject matter expert knowledge of X.509/PKI and cryptographic technologies including in depth knowledge of Entrust CA and ActivClient software, Microsoft Cryptographic APIs, and card management software.

- Deployed software to various test and production servers as well as, configuring the software to provide PKI capabilities to hosted applications and infrastructure components.

- Skilled at troubleshooting complex technical issues related to PKI authentication, digital signatures, data hashing and encryption.

- Troubleshoot and resolved end user problems on issues with CAC Reader and CAC Pin Reset.

- Coordinated CPR matters regarding the CAC Pin Reset with the CPR Project Officer.

- Responded to MSC Global Help Desk (MSC GHD) as Tier 2/3 Level support through email, phone, or in person.

- Coordinated the repair and/or replacement of CPR equipment, secure and retain property accountability of all CPR equipment.

- As PKI Subject Matter Expert, provided PKI Training to entire MSC Community.

- Resolved customer problems and ensured customers received necessary system training.

- As NMCI Analyst, provided support including participating in the Help Desk rotation, handling end-user calls, emails and in-person requests, and provided first-level support and resolution, handling equipment check-outs for laptops and blackberries, including preparation and maintenance.

- Created NMCI User Accounts, requests for moves/changes.

- Provided desktop hardware support and troubleshoot desktop issues, set up new employee equipment and user account set-up and maintenance.

BAI, Department of State, Beltsville, MD August 2008 – October 2009

Service Desk Analyst

- Point of contact provided expert technical support to 56,000+ State Department employees worldwide for information/assistance on IRM Bureau products and services and standard commercial off-the-shelf (COTS) products through principle telephone and remote assistance client support users on all applications, hardware, hardware peripherals, telephony and network related issues.

- Assisted with expert application support, assistance and training for word processing, spreadsheets, presentations, email and any other application assistance required by the customer.

- As principal support for telecommunications system, instructed in phone use/ dialing, maintenance of voicemail passwords and configuring conference calls, communicating through multiple channels of e-mail, phone, fax and walk-in.

- Collaborated with internal and external multiple groups or organizations to fulfill customer requests.

Provided 1st level Network/Server administration, on Outlook account management, Right fax account management, Active Directory administration (adding and removing user from groups and troubleshooting issues with Active Directory accounts) and shared drive administration (creating shared drives, modifying security levels, etc.).

- Created, tracked, resolved, and reported on problems and work orders using Remedy Action Request database system; maintained Remedy tickets in a timely manner ensuring tickets are acknowledged, updated with current status, and closed.

- Performed PDA server administration (i.e. Blackberry Enterprise Server, Good link, etc.) including adding, modifying and removing accounts, including PDA support up to and including monitoring the network resources necessary for proper PDA functionality (i.e. BES server).

- Troubleshoot all incidents and inquiries in depth to ensure a high percentage of first call resolution incidents, determining which special team could resolve the problem and assigning to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution could not be provided telephonically.

SAIC, Marine Corps Recruiting Cmd, Quantico, VA March 2007 – August 2007

Network\Windows Systems Engineer

- Single Network\System Administrator responsible for all network and hardware configurations and upgrades, peripherals, software installations, backups, preventive maintenance for Windows 2000/2003 Servers, Cisco routers and switches for the Marine Corps Recruiting Command Support System (MCRISS).

- Maintained Network and Infrastructure documentation including floor maps, network diagrams, and network equipment configurations, PIX firewall rule sets, router configurations.

- Installed and tested operation of hard drives, backup tape drives, network cards, HBA Cards and SAN Storage on Windows 2000/2003 SQL Servers.

- Planned and implemented client and server configurations in a TCP/IP heterogeneous environment on the unclassified network.

- Monitored all Network parameters including LAN and WAN links, Internet access, and all internet activities.

- Provided technical support for Windows 2000/2003 Servers requiring system configuration, software installations\upgrades, hardware and software troubleshooting, problem resolution, software license maintenance, system performance monitoring for servers using Host Monitor; database maintenance for MS SQL 2000 Databases, configured/managed File, DNS, WIN Servers; managed and installed security patches and IAVAs using Microsoft Server Update Services.

- Analyzed, troubleshoot and resolved end user problems on communications, overall network connectivity, hardware/software issues.

- Maintained network equipment and cable infrastructure (CAT-5, fiber optics) to include installation and labeling in accordance with developed policies, standards, and procedures.

- Created, managed, and modified user accounts, passwords, groups and access rights in a diverse computing environment supporting Development, Test, and Production Environments.

US Army Human Resources Command, Alexandria, VA December 2003 – March 2007

Senior Windows Systems Engineer\Websphere Application Server V6/7 SME

- As Systems Administrator, provided technical expertise on hardware/software and managed the daily operations of 250 Windows 2000/2003 servers.

- Established Windows Development, Test and Production Environments including Roll Out Development, Test and Production for numerous Windows 2003 Web and Application Servers, ensuring firewalls were in place between DMZ, Extranet and the Internal network.

- Analyzed and implemented initial system build providing guidance for configuration of other servers.

- Installed, configured, tested new software for suitability within local environment, and provided direct customer support for Windows 2003 Servers, SQL, FTP, STAT Configuration Management, CA SiteMinder, and Internet Information Servers, IBM WebSphere Application Server, COGNOS, Tuxedo, WebFocus Server, WebFocus Client, and Report Caster, PeopleSoft and applicable software applications: SharePoint Portal Server, and IBM WebSphere MQ, IBM WebSphere Integration Brokers, OS Fixes, Winzip, Acrobat Reader, Norton Crystal Reports, Network adapter driver.

- Installed and tested operation of SDRAM memory chips, hard drives, backup tape drives, network cards, and controller boards on Windows 2000/2003 Servers. - Managed, installed and enforced implementation of security patches and IAVAs using Update Expert.

- Installed and configured Update Expert Leaf Agent to support servers on Extranet and DMZ.

- Implemented Public Key Infrastructure application on servers communicating with external computers.

- Developed and maintained systems design specifications documentation for eHRS Configuration Log, Windows 2003 Server Migration and Server Initial Build Plan, Top Ten Update, and the eHRS Project Weekly Status Report.

- Supported application developers to avoid any problems in upgrading to COGNOS MR2.

- Developed and implemented Server Security Policy using the DISA Gold Disk to expose vulnerabilities and threat level; evaluated and researched to configure security options in a Windows environment, bringing the system into compliance with the applicable DISA Gold Disk Security Technical Implementation Guidelines (STIG) - DISA Platinum.

Setel, Department of State, Rosslyn, VA February 2002 – August 2006

Windows Systems Engineer Part-time – Evening and Weekend Shifts

- Troubleshoot and resolved end user problems regarding communication, overall network connectivity, and hardware and software issues of PC and laptops.

- Managed/configured NT Backup to perform full daily backups of 60 Windows NT 4.0/2000 Servers, DHCP and DNS, Exchange Servers and Cable Express Servers.

- Assisted in the installation and turn up of fiber optic and Cat 5 cables in order to add devices to the network.

- Configured servers to run automatic back-ups, restore files from server backup tapes, monitor security logs, and analyze performance.

- Monitored all Network parameters including LAN and WAN links, Internet access, routers, switches, and all internet activities using Spectrum Network Monitoring Software.

- Organized/prepared new tapes for weekly full backup of Windows NT/2000 and Exchange Servers.

IDC, Department of the Navy, Providence, RI June 2003 – December 2003

Deployment Systems Engineer

- Traveled through Virginia, implemented and configured Dell Servers in a Windows 2000 environment and Domain Controllers according to EDS field installation documents while creating the root Domain Controller with Active Directory.

- Installed and configured File and Print Servers, setting permission on different directories/folders and RAID and changed BOIS according EDS requirements.

- Responsible for ensure all the network connectivity issues are being attended with in a timely manner

- Ensured all the network devices which included firewalls and switches and routers had the latest upgrade to ensure reliable performance on the network.

- Troubleshoot and resolved problems with clustering hardware and fiber cables, ensuring all Cluster Servers communicated with the SAN Server and storage devices.

- Installed, configured and tested reliability of Exchange Clusters’ Servers; creating mailboxes and set permission on directories and folders.

- Assisted in the installation and turn up of fiber optic and Cat 5 cables in order to add devices to the network.

- Tested sites for multi-cast traffic network connectivity of network nodes before and after network cutover.

- Monitored all switches and routers in the environment using SNMP monitoring software such as Observer to ensure that were no problems on the network.

Army Intelligence and Security Command, Fort Belvoir, VA December 2002 – April 2003

GCCS Systems Administrator\Track Manager

- Evaluated, designed, and managed the GCCS-I3 automation requirements in a Solaris Environment.

- Monitored GCCS-I3 Unix Servers to ensure communication with different AOR (PACOM, CENTCOM, and JDISS) for ELINT Tracks.

- Diagnosed, analyzed, tracked and resolved system/ hardware issues, coordinated database modifications with other site personnel for repair.

- Managed, configured, tested, and installed the latest releases of C2PC, C2PC Gateway, and Intel Office for INSCOM in a Windows 2000 environment.

- Developed Standard Operating procedures (SOPs) for C2PC and Intel Office.

- Trained users on C2PC, Intel Office, and COP architecture and fundamentals and Battle Captains on how to brief from within C2PC.

- Produced slides with Red and Blue Forces situational awareness information and created and edited overlays as required for Battle Captain to include in upper echelon Briefing/Update.

Army Intelligence and Security Command, Fort Belvoir, VA July 2002 – October 2002

Windows Systems Engineer

- Performed installation, configuration, troubleshooting, and maintenance of Windows NT/2000 Servers and workstations across four networks with approximately 1,000 users.

- Monitored network routers, devices, and components using WS Watch and Compaq Insight Manager.

- Created, managed and modified user accounts, e-mail accounts, passwords, groups and access rights on four networks.

- Utilized Ghost software images to install and configure NT/2000 Workstations, setting clients up in a domain environment; and establishing TCP/IP protocols and Ethernet connections.

- Managed and configured servers to run automatic back-ups, restored files from server backup tapes, monitor security logs, potential security breaches and analyzed performance.

Setel, Department of State, Washington, DC October 2000 – February 2002

Senior Microcomputer Specialist

- Provided highly diversified technical expertise in the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions on Windows NT 4.0 Servers, NT Workstations, Thinnet Clients, and Terminal Servers, including managing protocols – TCP/IP, WINS, DHCP, and DNS and installing hard drives, floppy drives, video cards, power supplies, system boards, network cards, zip drives, (often requiring after-hours scheduling due to extensive availability requirements).

- Installed, configured, troubleshoot, and managed modems, scanners, plotters, TCP/IP printers, and HP print boxes.

- Managed and configured servers to run automatic back-ups, restored files from server backup tapes, monitor security logs, potential security breaches and analyzed performance.

- Installed and supported numerous software applications– InfoForm, Coho, Office 97, IE5.5, MS Project, AutoCad, TECS, MS Outlook, and BidExpress, Travel Manager.

- Assisted in the installation and turn up of fiber optic and Cat 5 cables in order to add devices to the network.

Monitored all attached devices in a complex LAN environment - work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.

Advanced Systems Development, Arlington, VA February 1999 – September 1999

Microsoft Access Database Administrator

- Provided technical expertise in the design, implementation, and maintenance of Microsoft Access Databases.

- Generated required reports/queries using SQL based on customer requirements from the Document Control Database.

- Developed several automated programs utilizing Microsoft Access and SQL which was implemented and became the standard for the agency.

- Compiled and wrote information required for development of user manual and database documentation. Managed and monitored network resources – Setup servers to run automatic back-ups, restored files from server backup tapes and monitored security logs for system reliability.

- Monitored and managed disk space on the servers.

EDUCATION

• Colorado Technical University, Colorado Springs, CO

Completed 28 Hours Toward a Master of Management in Information Technology

• Strayer University, Woodbridge, VA

Bachelor of Science With Honors, Networking Technology

• Northern Virginia Community College, Woodbridge, VA

Associate of Applied Science, Information Systems Technology

CERTIFICATIONS

• IBM Websphere Application Server Certification (Anticipated Completion December 2016)

• ITIL v3 Certification, February 2012

• A+ Certification, March 2001

• Certified Microsoft Professional, NT 4.0, November 1998

RELEVANT TRAINING

• WebSphere Application Server 7 ND-Core Administration, Jan 2015

• WebSphere Application Server 7 ND-Performance Tuning, May 2014

• CISSP Boot Camp, Apr 2012

• Requirements Development/Management Processes, Jul 2012

• JAVA Boot Camp, Apr 2012

• IT Infrastructure Library Boot Camp, Feb 2012

• Oracle Business Intelligence, Oct 2011

• Functional Security+, Feb 2011

• Ad SQL Server Administration 2000, Feb 2007

• Websphere MQ Technical Boot Camp V6, May 2006

• GCCS-13, C2PC Course, (CENTCOM), Mar 2003

• Microsoft Systems Engineer Course, Dec 2002

SECURITY CLEARANCE

• Active Secret Clearance

• Held TS/SCI Clearance

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