MBA with *+ years of international experience in business requirements analysis, program/ project management, data analytics, operational analysis, strategic planning, and process consulting

Extensive experience in writing SQL queries & using Business Intelligence tools, generating reports and creating dashboards with KPIs at Corporate/Business unit level

Excellent communication skills and relationship building skills across customers, partners, vendors, and team members; motivated by challenges, inquisitive, creative and detail oriented

Advanced Training & Skills

Customer Insights & Analytics

Financial Planning & Analysis

Forecasting & Budgeting

Project Management

Market Research

Supply chain management

Digital & Social Media

Agile Product Development

Statistical Analysis

Oracle, DB2, UNIX

Java, Tableau, PL/SQL, SAS

JIRA & Maximo 6.2,7.1,7.5

Education

Southern Methodist University, Cox School of Business Dallas, TX

Master of Business Administration – Business Analytics and Operations, Strategy Aug 2014- May 2016

GPA: 3.6 / 4, Forte’s Foundation Merit Scholar

Jawaharlal Nehru Technological University Kakinada, India

Bachelor of Technology – Information Technology Engineering Sep 2007- Apr 2011

GPA: 3.95 / 4, University Topper

Professional Experience

Sally Beauty Holdings Denton, Texas

Senior Business Analyst Aug 2016 – Present

Developing strategic procedures and plans to ensure continued operational improvements in POS retail systems

Performing client business consultation and providing solutions-oriented strategic guidance

Reporting the effectiveness of IT transformation projects and their influence on the marketing mix implementation to the executive management

Analyzing customer needs to help make optimal changes to the existing Point of Sale systems

Translating business user concepts and ideas into comprehensive business requirements and design documents for loyalty management systems

Actively presenting ideas to expand promotional offerings and to enhance positioning of the firm

Tools Used: JIRA, SQL, MS Excel, Power point, Microsoft Visio

SMU COX School of Business Dallas, Texas

Consumer Insights & Marketing Data Analyst to Marketing dept. chair Aug 2014 – Aug 2016

Research projects in collaboration with leading financial services & CPG firms. Performing extensive data research, statistical analysis and data driven insight generation for maximization of ROI on marketing mix spend

Developed KPI’s and scorecards to measure the outcomes of implemented and ongoing marketing initiatives

Wrote marketing plans including strategic analysis, competition, positioning, tactics, and budget

Helped clients to analyze and make profitable changes to existing customer loyalty programs

Analyzed customer journey road maps and past interaction data to develop insights for omni-channel user experience improvement

Interacted with pre-sales, finance, and project teams to understand the influence of digital marketing strategies at organizational level

Tools Used: SQL, MS Excel, Power point, Microsoft Visio, KNIME, SPSS

Ericsson Plano, Texas

Senior Business Operations Analyst May 2015 – May 2016

Worked with Directors and other executives to develop strategy and system roadmap for the implementation of organizational process and technology changes aiming to produce measurable cost savings by the end of 2016

Headed an initiative to develop tools, capabilities, and scorecards to track and analyze key metrics and value captured from pricing initiatives. Tracked customer trends relative to product and program innovations / ROI

Lead cross-functional operations teams in achieving 100% execution of planned process improvements

Managed a forecasting alignment initiative among different departments including sales, marketing, and operations; increased forecast accuracy by 9%, enhanced deployment capacity, and improved the collaborative atmosphere

Evaluated the 2015-16 financial processes and suggested best execution strategy by channel, product, and category

Managed weekly, bi-weekly and monthly meetings and reporting assignments at organizational level for clients including AT&T, T-Mobile, Verizon, etc.

Delivered business process documentation, power point presentations, SharePoint on-line help, training material and quick reference guides

Produced and analyzed surveys, developed process maps to improve processes, reviewed plans, conducted audits, coordinated inter-departmental activities to affect operational efficiency and ensure consistency with the organization's long-term plan

Conducted business requirement gathering sessions for business analytics visualization projects

Tools Used: Microsoft Dynamics CRM, MS Visio, MS Excel, Power point & Word, Tableau

TATA Consultancy Services Chennai, India

Senior Business Analyst Jan 2012 – Jul 2014

Led a 35-member team through product development lifecycle and strategic planning functions for the anti-money laundering ( AML ) digital applications of Bank of America

Analyzed client needs and formulated the current production systems to deliver more efficient software packages with an average cost reduction of 87%

Collaborated with 15 cross functional teams and business customers to transition the client’s applications to a lower cost model leading to considerable cost savings to the customer

Formulated an application support framework to enable timely handling of service requests by collaborating with 10 teams, which was implemented across the entire business unit

Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams

Translated business user concepts and ideas into comprehensive business requirements and design documents

Applied advanced Excel modeling and SQL data analysis techniques to transform detailed transactional source data into monitoring reports for executive presentation

Reviewed business processes, implemented work flows to improve business processes

Managed change requests, process work flow changes and use case stories

Tools Used: Java, PL/SQL, Oracle 11.2, SQL Server, Informatica, TOAD, RALLY, Maximo 6.2&7.1, JIRA Confluence, SQL Developer, MS Excel, Power point & Word, Tableau

Systems Engineer Jun 2011 – Jan 2012

Re-engineered a set of 15 crucial applications to manage customer transaction data which increased data security and the applications where delivered with 100% client satisfaction index

Audited business systems of Bank of America and designed process documentation to ensure compliance with internal controls

Automated (through spreadsheets) regulatory filing notifications for international compliance team, producing significant time savings for group

Tools Used: PL/SQL, Oracle 11.2, Java, Python, Informatica, TOAD, UNIX shell scripting (Bash), XML, Testing tools – QTP and LoadRunner

Leadership

Received star player of the domain award for excellent team management and improvement of business processes in the client domain for the year 2012-13

Awarded Best Performer of the ILP (Initial learning program) program among 5,000 new associates in 2012

Youngest associate in the domain to be promoted to Senior Business Analyst role in Q1 2012

Additional Experience

Lecturer, Data science: Conducted courses on Data Warehousing, Data mining and Analytics Jun 2011 – Dec 2011

Fundraising volunteer: Managed public and media relations for an organ donation campaign, helping generate US$35k in donations through painting exhibitions and food tasting events Sep 2007 – Aug 2014

Founder of Maitree: Developed and helped to implement small business ideas for women entrepreneurs without strong education background May 2010 - Present

Interests

Travelling, Painting, Cooking, and Handball- Captain of College team

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