ELISA COSTA

San Leandr*,Ca ***** 510-***-**** acxld7@r.postjobfree.com

PROFILE

Dynamic, engaging and authentic leader of change who has a passion for people, thrives on challenges and new experiences. HR professional with expertise in workshop facilitation, strategic planning, performance improvement, talent development, advising on HR policies and procedures, training & support of company programs, building team engagement and process improvement. Experience with company acquisitions & mergers and workforce planning.

OBJECTIVE

To obtain a position with a people driven company that will utilize my proven ability to use my strong interpersonal skills to build relationships & collaborate to achieve organizational results., educate & advise on HR programs to multi-levels and apply my areas of expertise to positively impact business results.

Areas of Expertise:

Multi-level Coaching & Talent Development

Facilitation

Learning & Development

Analysis

Building Engagement/ Positive Workplace

Workforce Planning

Performance & Process Improvement

Strong Interpersonal Communications

Diversity & Inclusion Growth

Recruiting & Onboarding

EMPLOYMENT HISTORY

Organizational Learning Specialist, Walgreens

5/1/2015 11/4/2016

East Bay, Stockton, Marin

The Field HR support, consultant & talent advisor to the Director of Pharmacy & Retail of 5 district managers & 68 stores across 8 counties in Northern California. Responsible to lead change, deliver and support HR programs & policies, identify and analyze gaps to proactively address process improvements, assess and coach performance improvement and behavior adoption.

oProvided Competency Based Coaching and Development Support to Area, District and Store leaders to drive performance improvement and operational excellence

oEducated and advised multi-levels of management and employees on HR policies and procedures

oLead and drove sustainability of Frontier, a company field transformation movement to improve process & performance improvement by providing coaching & feedback, training & consulting on team building, effective meeting management and change management to multi-levels of management, employees and HR teams across the region.

oFacilitated the delivery of enterprise wide program & HR Programs and conduct follow up observation to analyze adoption to report back to or Area and District Leaders

oConducted on-site analysis to provide data, identify trends & opportunities with onboarding, turnover, Positive Workplace and customer experience.

o Analyzed reports (HRIS, performance reviews, to identify areas of opportunity to lead, support & analyze adoption of Onboarding Overview, Talent Development, and Positive Workplace. Collaborated with area & district leaders to facilitate process improvement activities (Plan Do Review, RACI, Problem Solving Team Building)

oLead for coordinating, training & facilitating of PTCB/ ASHP, LEAP and Inside Out workshops for the district and region to build talent and improve leadership coaching based competencies.

oDeveloped learning and development training presentations & job aid to improve store leaders coaching & development skills, improve retention and build talent. Process was regionally adopted amongst our HRBP team, clarified roles & responsibilities and improved retention of leaders in training and store managers people leadership skills.

Operations Trainer, Walgreens

9/1/2009 4/30/2015

San Francisco Peninsula/ Reno, Nevada

The Field HR support to the District Manager and 38 sites in SF, Peninsula and Nevada to deliver enterprise wide programs for emerging leaders and pharmacy leaders, analyze and conduct in in store analysis to identify trends, knowledge gaps and process improvements

oLead for coordinating, training & facilitating of PTCB/ ASHP, LEAP and Inside Out workshops for the district and region to build talent and improve leadership coaching based competencies.

oAnalyzed engagement action plans, customer service and talent reports to coach management on how to build a positive workplace, identify business and performance opportunities.

oCollaborated with HR Business partners, district & community leadership to identify talent, develop strategy and proactively implement process improvements

oCoached & upskilled store & pharmacy leadership on store operations and inventory management

oUpskilled and promoted pharmacy technicians for promotional opportunities

oDeveloped and mentored newly promoted Operations Trainers, Assistant Store Managers and district emerging leaders.

District Pharmacy Training Coordinator, Walgreens

4/1/2005 8/31/2009

San Francisco Peninsula, Sunnyvale & Cupertino

oCollaborated & built sustainable business relationships with pharmacy technician program directors & advisory boards

oResponsible for recruiting all pharmacy externs and pharmacy technicians for 36 store locations

oAssisted with site acquisitions through onboarding and developing pharmacists and pharmacy technicians

oLed the coordination of pharmacy training & assessed development for pharmacy technicians, pharmacy externs, store and pharmacy leadership

oLed the coordination & facilitation of PTCB/ASHP Review session for up to 40 employees

oDeveloped pharmacy technician and pharmacy extern training checklist resulting in

Senior Pharmacy Technician, Walgreens 6/1997 -3/28/2005

Pharmacy Technician, Walgreens 1992- 1997

EDUCATION & SKILLS

Chabot College

Marketing/ Business Management

InsideOut GROW Certified Facilitator

Kirkpatrick/A3

MS Powerpoint

MS Word

MS Excel

MS Publisher

NOTABLE ACHIEVEMENTS

Drove the development and promotion of 5 District Managers, over 30 store managers, 60 assistant store managers and 10 pharmacy managers

Led the delivery and implementation of 3 large scale change programs

Assisted with the integration training of 3 large scale mergers & acquisitions in Delaware, Las Vegas and Hawaii

JUST FOR FUN

Camping

Zumba and Dance Fusion classes

Avid baker – owner of Sweet Dreams Desserts

Volunteer -Walgreens Lead Organizer & Participant for SF Aids Walk 2005– 2010

REFERENCES

Available Upon Request

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