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Service Quality Control

Location:
Georgia
Posted:
November 21, 2016

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Resume:

Edgal Jusino Lugo

P.O. Box ** Trujillo Alto, PR. 00977

Cel. 863-***-****

A result oriented professional with proven abilities in strategic planning projects. Improving efficciency of operations, team building and detailing projects information to determine effective process of operations. Able to identify areas of strengh and weakness in order to implement company policies.

Qualifications

Able to instill visions to achieve company goals and surpass producction expectations. Oversees facility operations to ensure facility improvements to meet goals and and superior custmer service.

Experience..

Edgal & Edgal Professional Service.

March 2005/February 2009

Subcontractor for Verizon Wireless dedicated to provide underground services installing fiber optics. Assurance of service provided at no less than 90% of quality control and other requiremnts met.

April 2009/June 2013

Subcontractor for Bright House Network, installing all type of digital box equipemtn and telephones. Certified by Jones/NCTI technical School. Interralations with customers in order to provide satisfactory service during instalations. Moved to Puerto Rico

August 2013/ to present

Supv. at Cargo Force, Intl Airport, Base Muniz, Carolina PR.

Supervision of all employees to assure that USPS mail it’s properly sorted out, assure that it’s properly properly load it into trailers and dispatch of trailer. Camera surveilance monitored and other important duties pertaining such operation.

Education;

BA in bussines administration

Achievements;

NCTI

Certificate of Graduation, Certificate of Dangerous Goods Handling under IATA and ICAO.

Seminar certificate for; Customer Focus/Reasonable Suspicion Training;Terrosim;Croud ManagementEffective Patrolling Day or Night

Langauges; English,Spanish and Italian

References; Upon request



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