Sales Customer Service

LARRY AKINDELE-OBE 778-***-****

*** ***** ******, *********, ** V3J 3B2 ***********@*****.***

OBJECTIVE: Customer Support Specialist

Highlights

Solid network, software and hardware experience; support and maintain local servers

Knowledge and skills related to subnetting

Create and administering user accounts in active directory in windows server 2012 R2, utilizing group policy settings in group policy objects (GPO)

Using Wireshark networking protocol analyzer to capture and browse traffic running on computer network

Installing and configuring remote access server for VPN in server 2008

Installing active directory, DNS, DHCP and administering permissions to users and groups

IP Peripherals – configuring Cisco switches, routers and firewalls / LAN / WAN

Protocols- TCP/IP, DNS, DHCP, SMTP, FTP, HTTP, EIGRP

Recently completed Network Administrator Technician Associate Certificate (BCIT 2016)

Certificates achieved: A+, Server+, Linux Essentials, Cisco CCNA

Bachelor of Science in Engineering supported by an Honours Diploma in Network Engineering

Experience

Internet Café Administrator, Yahacio Concepts, Lagos, Nigeria 2006 – 2015

Performing troubleshooting and resolving technical and operational problems

Creating user accounts and selling vouchers to customers for internet services

Assisting customers with internet connection services

Installing Microsoft server, antivirus software, and maintaining computing facilities and services

Attracting, capturing and retaining customers and managing customer relationships

Achievement: Demonstrated ability to analyze technical or service problems and quickly develop solutions, negotiate effectively with disgruntled customers, and track customer satisfaction.

Sales Supervisor, Prudent Business Managers, Lagos, Nigeria 2004 – 2006

Assisting customers with landline communication services

Keeping records of customer interactions and actions taken, including-transactions, comments, inquiries and complaints

Managing and supervising a team of sales representatives to meet sales and service targets

Issuing invoices/receipts to customers for purchases

Monitoring competition and carrying out general market survey by gathering information on pricing of new and current phone products

Achievement: Our sales team consistently surpassed sales targets.

Volunteer work

Reception / Office Attendant, ISSofBC, Coquitlam, BC 2016 – present

Answering inbound calls and responding to telephone inquiries

Attending to clients and visitors and directing them to the appropriate staff member

Performing alpha and numerical data entry services

Library Champion / Advisory Committee, Coquitlam Public Library, BC 2015 – present

Connecting in person and through social media with potential library users often not reached by traditional library promotion and outreach strategies in the community

Interacting with newcomers and helping them engage in meaningful conversation despite their difficulties with the English language; demonstrating active listening skills across cultures

Participating with other advisors to develop the program outline for the annual Library Champion event (website- http://newtobc.ca/newcomer-resources/champions-project/advisory-board/)

Education & Professional Development

Network Administrator Technician, BCIT, Burnaby, BC 2016

Certifications attained: A+, Server+, Linux Essentials, Cisco CCNA

Occupational First AID Level 1, Trauma Tech, Vancouver, BC 2015

Project Management Professional (PMP), Nigeria 2011

Managing & Maintaining a Microsoft Windows Server 2003 Environment 2006

Planning & Maintaining a Microsoft Window Server 2003 2006

Network Infrastructure (MCP)

Installing, Configuring & Administering Microsoft Windows 2000 professional (MCP) 2006

Honours Diploma in Network Engineering, NIIT, Nigeria 2003 – 2004

(MCSE, MCSA, MCDBA, A+, Network +)

Bachelor of Science in Engineering, Obafemi Awolowo University, Nigeria 1998

References

Available on request

Contact this candidate