Customer Service Management
Resume:
No; *, Kamarajar puram
Nungambakkam, Chennai
**.*****@*****.***
BALAKRISHNAN.J
OBJECTIVE
Seeking a career to utilize my knowledge, personal skills to gain comprehensive understanding at a reputed organization so as to take responsibility and contribute significantly.
SKILLS & ABILITIES
Proficient in MS Office applications like Word, Excel, PowerPoint, internet and E-mail operations.
Good knowledge in Tally.
Good knowledge in computer software applications.
Ability to efficiency multitask navigate a computerized data entry system and relevant applications.
Ability to challenge and debate issues of importance to the organization
Excellent customer service and communication skills.
Good interpersonal skills.
Quick learner, detail oriented and ability to adapt to new processes.
Multi-tasking skill and ability to work under pressure.
EXPERIENCE
MIS EXECUTIVE, PP MECHANDISIG PVT.LTD.
MAY-2015 TILL DATE
MIS EXECUTIVE, CPM INDIA SALES & MARKETING PVT.LTD.
MAR-2013 MAY-2015
Provide support and maintenance to existing management information systems (MIS).
Generate and distribute management reports in accurate and timely manner.
Provide recommendations to update current MIS to improve reporting efficiency and consistency.
Perform data analysis for generating reports on periodic basis.
Maintain documentations of general office activities and business transactions to ensure easy accessibility of information
Prepared and updated presentations, reports, and spreadsheets for clients.
Prepared Monthly Review reports for presentation to management.
Provide strong reporting and analytical information support to management team.
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Managed the internal and external mail functions.
Provided telephone support.
CUSTOMER SUPORT EXECUTIVE, MUTHOOT FINCORP PVT.LIMITED
AUG-2012 MAR-2013
Provide quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches
Promote and maintain positive relations with all contacts, customers and potential customers
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity
Responsible to handle day to day transactions
Maintain all data and records related to daily transactions
To handle customers queries and provide effective, timely and instant resolution
EDUCATION
MASTER OF BUSINESS ADMINISTRATION 2011 AMS COLLEGE OF ENGINEERING COLLOGE, CHENNAI.
Major: Finance & Marketing
Related coursework: Projects
A Study on Financial Performance of reliance Money Limited, Chennai.
A Study on Customer Satisfaction with reference in Hun Hyundai, Chennai.
BACHELOR OF BUSINESS ADMINISTRATION 2008 JJ COLLEGE OF ARTS & SCIENCE, PUDUKKOTTAI.
Major: Management Concepts & Financial Management
Minor: Marketing Management
REFERENCES
AL.KUMAR
Area Manager, CPM India Sales & Marketing Pvt. Ltd.
Nungambakkam,Chennai-600032
Conduct Number: +919*********
Contact this candidate