Manager Customer

C.V

Shashank sinha

Mobile: 920-***-**** and 918********* E-mail: ***************@*****.***

Last worked in Rama magneto THE Mall in Bilaspur till 5 years (operations)

Duties

Following all operational procedures for safety, and security to ensure the well-being of customers, other staff and self .

Maintaining a clean and comfortable environment.

Responsibility of purchasing material (Multi Tasking)-Housekeeping Material, Maintenance material, accessories and other Operational material.

Maintaining operational record of Elevator,escalator and opearation,store complains,vendor Files and handover files.

Handling the maintenance of Inhouse problems-Plumbing,civil,A.c and Electrical.

Managing cost within the shift by controlling overtime and by identifying other unnecessary cost efficiencies.

Conducting daily staff briefings to give feedback on key work related issues. .

Dealing with any queries effectively and professionally.

Mall is built up with 3lack sqft.

Mall is made with 5 floors and 2 parking..

PVR,Pantaloon, Reliance, Domonios,Pizza hut and other brands are there..

Work Experience

Daikin air conditioner India (Mumbai) 15 march 2011 to 1Aug2011

Worked at Daikin air conditioner as a shop demonstrator since five month.

Daikin is second largest air conditioning selling company.

Responsible for walk in customer in reliance digital thane (Mumbai).

Also have knowledge of washing machine and refridgator.

Reporting to the AGM of Daikin Mumbai.

Comprehensive experience in retail management.

The Mobile Store. (Mobile & Accessories -Operations)Navi mumbai, as a DUTY Manager 19 november2010 to 1st march 2011

Responsible for inter store promotions & responsible for sale of Mobiles/accessories.

Analyzing daily/monthly reports to understand walk-in & conversions

Planning sales on a daily/weekly basis & successfully achieving the same.

Merchandising of Mobiles according to the Plannogram.

Acquiring, retaining and developing relationship with existing and prospective customer.

And to generate additional business through their reference

Projects

Project titled “Identifying Problematic brands at the Booker India pvt ltd worked as market research

Merchandise

Understanding of FMCG market.

Understanding of customer insight towards the goods

Key skills and competence

Have the professional competence and confidence to work effectively with senior colleagues.

Never shying away from making tough decisions or dealing with difficult situations.

Capable of leading a large team of staff in a busy environment.

Able to work under pressure in a fast paced environment.

Identifying the root cause of a problem and then taking using robust measures to resolve any issues.

Academic Credentials

M.B.A. (operations) 2016 Bhopal

B.COM from Gurughasidas university, Bilaspur in 2008

HSC From CBSE Board

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Personal Vitae

Date of Birth: 13july 1987

Father’s name Mr Ashish kumar sinha

Marital status single

Permanent address shivajio marg Bilaspur c.g

Father accupation Government service (Irrigation Department)

Date Sincerely Yours

Shashank sinha

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