Clarence Harris Jr

919-***-****

Clarence.Harris*@g

mail.com

Objective

To use my various skills as an experienced, Seasoned Senior Desktop Support Analyst who is looking to grow into a Jr. Network Administrator or Jr. Network Engineer role Employment History

Desktop Support Analyst

July 2010 – Present Swiss Re Reinsurance(Subcontracted by Compucom) Armonk, NY

Team lead for the windows 7 migration project that performed the rollover from windows XP to windows 7. Participated in pilot project planning for Windows 10 deployment

Daily work consist of 60% desk side and 40% phone and remote support for over 1200 users total on and offsite in a windows 7/lotus notes work environment. I was a member of the migration project team that transitioned the company from Lotus Notes to Microsoft Outlook.

Management of cisco phones which included inventory, distribution, setup and configuration. Configuration and setup of Polycom conference phones

Extensive support of virtualization users via our remote VNC viewer software and virtual workplace desktop

Prepared images and deployed software using IBM SCCM and backup tools Use of NetIQ to reset passwords and adding or deleting machines from the domain via active directory

Adding users, granting permissions and rights within Active Directory Network printer troubleshooting and configuration via TCP/IP and print connection utility

Weekly preparation of backup tapes for pick up from within NOC(data center)

Maintaining and monitoring network connectivity throughout the building by providing support for network switches, patch panels and access points

Mobile device activation of accounts, resetting devices and passwords. Devices included Blackberry, IPhone and Windows phone Technical Support Analyst

December 2005 - 2010 Wyeth Pharmaceutical, Pearl River, NY Phone, desk side and remote support to 2000-3500 users throughout the site which includes Executive Support

Extensive support for Novell (NOS), Groupwise and Windows XP/2000.

Daily support of the lab equipment onsite as well as working with the equipment vendors configuring equipment and installing software Instructed a group that created the standard image using Norton ghost for the machines that were used onsite

Involved with active directory in resetting passwords, unlocking accounts and organizing groups in organizational units Resolved remote access issues using the company vpn and the Nortel software

Network troubleshooting and configuration of printers via TCP/IP Daily support of windows devices, blackberries, ipaq and treos. P.C. Specialist

December 2000 - 2005 Nyack Hospital, Nyack, NY

Provided user support throughout the hospital on a 500 node Multi-site network. Also provided phone support when needed. Worked within a Novell 4.11 NDS network and Windows 95/NT environment.

Implemented Hardware and Application installs as well as support Troubleshooting and repairing of laser Printers.

Education

Career Blazers Learning Center, New York, NY

Computer Repair/Electronics Certificate

Plaza School of Technology Paramus, NJ

Computer Repair/Electronics Certificate

Rockland Community College Suffern, NY

ITT Technical Institute

A+, Network +, CCNA in progress

Other Experience

Microsoft Outlook 2013, Office 2010, Office 2013, SharePoint 2013, Active Directory, SQL Server 2008, VM Ware, SCCM, Windows 8, HP Reliant Servers, Oracle, Cisco servers and switches, Skype, Blackberry Enterprise Server, Windows PowerShell, Bloomberg, McAfee Antivirus, Citrix, VPN, Lenovo, HP, Dell, HP Printers, Cisco Access Points, Hyper- V, Office 365, Exchange Server, Windows Server 2012, Apple OS X(Yosemite, El Capitan)

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