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Engineer Customer Service

Location:
Fairfax, VA
Posted:
November 20, 2016

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Resume:

Arturo F. Herrera

**** *** ***** *****, *******, VA, 22032

Mobile: 240-***-**** E-mail: acxkw3@r.postjobfree.com

OBJECTIVE: Seeking a veteran technician position that will enhance my experience in providing exemplary customer service in property management assistance.

PROFESSIONAL EXPERIENCE:

Supervisory:

Hold seven years supervisory experience of facilities’ staff to ensure properties are utilized and maintained in a safe, efficient, and professional manner. Provided facilities management services, and routinely oversee the day-to-day operation and maintenance of mechanical systems. Responsibilities have included overall management of the department, including training, coaching, and disciplining. Acquired working knowledge of state regulations and ensure compliance through supervising and coaching team members. Managed department budget. Directed and managed all facilities usage and maintenance/repair activities for property. Developed and implemented preventative maintenance schedules. Ensured log books are in compliance per federal and state standards (temperature log, fire extinguisher log, cleaning log, bio-hazard removal log). Partnered with Government/Agency authorized personnel. Interacted with vendors to ensure performance commitments are kept. Approved invoices. Performed team member training. Supervised maintenance and housekeeping crew. Conducted performance appraisals. Kept abreast of professional developments in the field.

Facilities:

Responsible for the daily operations of facilities management functions; primarily to maintain a safe, clean, comfortable environment for clients/residents by having a working knowledge of building systems and code requirements. Perform preventative and routine maintenance and repairs on building and systems. Maintain equipment logs, records, operational data and history. Write routine reports. Troubleshoot electrical issues and repair, as well as plumbing. Maintain cooling systems maintenance to pumps and air handling equipment. Handle chemicals used for cooling towers and roof top units, and responsible for upkeep of sensors and probes. Execute emergency procedures on building systems. Solicit and oversee contractors and vendors for systems’ repair and procurement. Complete work orders in timely and professional manner. Coordinate facility moves and build-outs. Perform extensive painting, and drywall patch repair. Maintain upkeep of first-impression areas. Test and schedule inspections and maintain proper documentation on the fire protection systems. Conduct fire and disaster drills. Provide after-hours support to all building emergency services. Experience includes working on building automation; performing operational checks to ensure equipment operations within parameters and at maximum efficiencies; maintaining physical structural condition of properties according to operations and safety standards by diagnosing problems, making repairs, and completing work orders in a timely manner. I successfully provide quality and interruption-free service for clients resulting in numerous contract renewals.

Mechanical:

Possess skills necessary to deal with both routine and unexpected situations regarding major building systems. Possess working knowledge of plumbing, HVAC, electrical, mechanical and equipment repair, and fire alarm systems.

Relevant Skills & Competencies:

Exceptional people skills

Fluent in Spanish and Hebrew

HVAC Universal

N.A.P.E.E. Courses:

Air Conditioning 1 and 2

AC Hands-On Troubleshooting

Principles-of-Electricity

Service-minded attitude

Effective independently yet team-oriented as well

CPR and First Aid Certified

EMPLOYMENT HISTORY:

08/2016 – Present Lead Engineer, AvisonYoung, VA

09/2010 – 08/2016 Building Engineer, Lincoln Properties, Inc., VA

07/2010 – 09/2010 Painter, Van Gogh Painting, VA

09/2007 – 07/2010 Maintenance Coordinator, Sunrise Senior Living, VA

10/2006 – 07/2007 Sales, Smitty’s Building Supply, VA

04/2003 – 09/2006 Building Engineer, Starz Entertainment, CO

05/2002 – 04/2003 Facilities Supervisor, Cherry Creek Presbyterian Church, CO

10/2002 – 05/2003 Building Engineer, Inverness Hotel & Gulf Club, CO

05/2002 – 10/2002 Building Maintenance/Security, Sunset Management Company, CO

10/2000 – 05/2002 Building Facility Manager, High Speed Access Corporation, CO

06/1999 – 10/2000 Building Engineer, Carr America Realty Corp, CO

06/1997 – 12/1998 Building Engineer, Hinders Realty Inc., VA

05/1995 – 08/1997 Alarm Monitor, SETEC- Security Monitoring, VA

11/1990 – 05/1994 Police Dispatcher, Herndon Police Department, VA

REFERENCES AVAILABLE UPON REQUEST



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