Antoine D. Young **** N. **rd Street 414-***-****

Milwaukee, WI. 53223 acxks7@r.postjobfree.com

TECHNICAL SKILLS:

Software: Citrix, EPIC, WYSE terminals Microsoft Office applications (PowerPoint,

Word, Outlook and Excel), Microsoft Visio, VistA, Tool wire, USD (unicenter service desk), Lotus Notes, Microsoft Suite, Windows XP/Vista/7, Addis Plus, ClarisWorks, Mac Write pro, MAXIMO 4.03 and Adobe Photoshop 7.0, Infra Ticketing system, SSCM

Programming: HTML, C##, PHP, MySQL, FORTRAN, Pascal

Computer Technician: Circuit board assembly, Re-image hard drives, soldering, networking

and troubleshooting, programming & updating tablets and cell phones

Engineering applications: AutoCAD, CAD key

EDUCATION:

MATC-Milwaukee Certificate: 2013

(HIT): Health Information Technology

University of Wisconsin – Milwaukee Graduation date: December 2016

Major: IST (Information Studies Technology)

EXPERIENCE:

Peak Systems, Field Nation, Manpower Corporate (contract) 10/2008 – Present

Help Desk Tech Milwaukee, WI.

Chase Financial, Well Fargo, Marsh Inc., Penske Trucking, Panera Bread, US Cellular

Removed old and setup new equipment, and re-image hard drives.

Assisted the team with Windows 7 Migration, ensuring employees systems are setup and running properly.

I was a part of the migration team we transferred the company info from old equipment to new.

Setup and verified the installation of new programs making sure user has a smooth transition with no complications.

Application support

Removed, Installed and Setup Multi-Functioning Copiers

Removed, Ghost, reinstalled hard drives

Repaired Networks, Removed and Setup kiosk

Children’s Hospital 08/2012 – 12/2012

Help Desk Support Milwaukee, Updated various hospital rooms’ electronic equipment for the implementation of EPIC.

Moved and setup electronic equipment/printers for end users throughout the hospital and connecting buildings.

Assembled, maintenance equipment and connected to the network. Ghost old CPU’s for redeployment.

Used professional software to clean hard drives for donations.

Used Infra ticketing system to aid and assist end users.

Application support and managing tickets

I.I.E. (Self Employed) 03/2007 – Present

Computer Technician Milwaukee, WI.

Programmed (Lotus notes), Flashed, and Installed (software and antivirus) on various clients’ personal PC’s/laptops.

Built personal PC’s and installed hardware for various clients.

Re-image new hard drives.

Metavante Corporation 09/2007 – 02/2008

Electronic Payment Presentment Milwaukee, WI.

Maintained customers’ accounts, corrected any payment errors, reset usernames, passwords, and investigated any fraudulent transactions.

Liaison between customers and financial institutions.

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