Customer Service Sales

Highlights:

Quality focused Supervisor skilled at providing employees clear instruction and store operations.

Organized, detail oriented, and practiced in increasing sales, inventory control, employee weekly schedule, and generated End of Days Sales Totals Report.

Focused on setting high goals to increase sales, and improving customer satisfaction through communication and resolve customers’ concerns.

Maintaining a safe working environment by providing clear instruction of how to safely operate store equipments.

Keep employee motivated to improve work performance, and help resolve any personal or work conflict.

B.S. Degree in Business Management at San Jose State University in 2015.

Skills:

Scheduling: employees schedule

Inventory control: order, receive and restock supplies

Staff training

Customer satisfaction: make sure customers are happy with the products and services

Analytical and critical thinker

Experience with Microsoft Office – Word, PowerPoint, Excel and other Platforms

Knowledge of operating computer equipments like computer, printer and etc

Bilingual: Vietnamese & English

Work Experience:

2015 - 2016:

Shaketea Shop

925 Blossom Hill Rd Suite #1378,

San Jose, CA 95123

Supervisor

Promoted crew to Supervisor within 5 months of being hired.

Maintained daily record of all transactions and generated End of Days Sales Totals report for store manager.

Created order supplies requests to restock inventory.

Gave orientation to new staffs and trained staffs to deliver excellent customer service.

Kept track of employees’ hours and create weekly schedule.

2011 – 2015:

Andersen Bakery

270 Great Mall Dr, Milpitas, CA 95035

Crew

Serve food with a smile in a timely manner.

Prepare and carefully deliver hot food and beverage such as coffee and tea.

Repeat customer’s orders back in an understandable manner to avoid errors.

Maintain a clean and safe dining area for customer. Answer telephone and in-person inquiries

2009-2012:

Deanza College

21250 Stevens Creek Blvd, Cupertino, CA 95014

Computer Laboratory Assistant

Explain to student the computer lab policies, and assisted student with the operation of standard software application and computer equipment.

Maintain a cleans and make minor adjustments to equipment in computer laboratories like computers and printers

Answer questions from guests and solve any concerns.

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