Customer Service Management

David Prue Operations Lead

Computer Operations Support ~ Shipping Supervisor ~ Customer Service Excellence

An accomplished IT and operations professional with significant experience operating, monitoring and managing mainframe output. Effectively manages process quality and efficiency, including preparing documentation for ISO 9000 certification. Broad experience with domestic shipping modes and providers ensures the highest shipping accuracy and cost-effectiveness. Media expertise includes tape media, automated libraries, printers and secure data transmissions.

Areas of Familiarity and Expertise include:

Strategic Planning

Inventory and Shipping

Print Management

Quality Management

Mainframe OS, JCL, MVS

TSO, ISPF, SAR, SDSF

Project Management

MS Office (Outlook, Word, Excel)

MS Windows 7

Experience & Notable Contributions

FISERV, INC. Philadelphia, PA 1993 to 2015

Provides financial services technology, including online banking, payments, data analytics and core account processing.

Tape Media Specialist 2011 to 2015

Monitored production while working with CA-1 mainframe tape software, BRMS iSeries AS/400 tape software and distributed systems CommVault and Tivoli software.

Hardware support of IBM 3494/3584/3583 Automated Tape Libraries, IBM 3593 monitor and Quantum i500 tape library and IBM 1145 laser printer.

Controlled the job stream for the onsite and encrypted off-site backups.

Served as company liaison with off-site tape media vendors.

Computer tape librarian working with tape types: virtual, 3480/3490/3590/3592/LTO/DLT.

ITIL Service Management certified.

Achieved modernization and labor savings by guiding the transition from tape transfers to data transmissions.

Disaster Recovery support specialist working at remote SunGard locations numerous times each year.

Database administrator of UPS Worldship shipping software.

Distribution Mailroom Supervisor 1993 to 2011

Supervised 9 direct reports on 3 shifts in a 24/7 environment of 8 IBM Z- Series and 2 AS/400 iSeries logical partitions (LPARs).

Managed tape libraries and mainframe operations using CA-1 software.

Authored over 50 QMS documents to help Fiserv with its ISO-9000 certification.

Supervised the shipping & receiving department using DHL Easy Ship software.

Scheduled pick up and deliveries with same day couriers.

MELLON PSFS Philadelphia, PA 1990 to 1993

A retail banking component of Mellon Financial. Sold to Citizens in 2001.

Print Supervisor

Managed and directed all aspects of the print and distribution units to ensure timely delivery of all output to the bank and its customers.

Worked with three IBM 3800 laser printers and two impact printers.

DATA LINK SYSTEMS South Bend, IN 1986 to 1990

A provider of banking automation and information systems.

Production Services Specialist

Managed mainframe processing schedules and priorities.

Ensured a high level of accuracy in mainframe job execution by verifying output and mounted computer data tapes.

Education & Interests

University of Notre Dame, Bachelor of Science, Economics with Business minor

Holy Cross Junior College, Associate of Science (Cum Laude)

Treasurer, "The Friends of Sedgley Woods", a 501(c)(3) non-profit, 1992-present

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