MANUEL PÉREZ-SEMIDEY
*** ******* ******, ******: 203-***-**** Bridgeport, CT 06606 acxkpu@r.postjobfree.com
PROFESSIONAL SUMMARY
Senior IT Desktop Support and Market Data Analyst with over 18 years’ experience supporting all types of IT issues in an extremely demanding environment. Ability to identify, diagnose and resolve IT problems in a timely manner. Ability to work effectively with demanding customers as well as in a team environment. Successful at building professional relationships and networking those relationships to obtain assistance in resolving issues. Strong interpersonal and communication skills. Ability to work effectively in a team environment. Bilingual in English & Spanish.
PROFESSIONAL EXPERIENCE
Independent Consultant/ Freelance Consultant Aug 2014 - Present
Self-Employed
Desktop Support, Printers, Scanners, Wireless, Networking
Clean-up and configuration, UPS Systems,
Anti-Virus, Backup, Recovery, UPS Systems
Papa Jac of USA – St Cloud, FL Nov 2011 – May 2014 Consulting Desktop Support Analyst
Network Administration and Active Directory Maintenance
Manage IT Security, Website Designed Implementation
Coordinated and maintain all IT inventory control and infrastructure control
Performed break/fix hardware/software incidents
Responsible for all remote device communication peripherals support
Created all IT budgets and proposals and upgrades
Manage email administration and phone support.
Vendor management
RBS GCM Americas Headquarter – Stamford, CT May 2010 – Apr 2011
Desktop Support / Market Data Support
Corporate Support Desktop/MDS
HP Blade & VMware Support & Active Directory
BlackBerry Enterprise Server (BES) & RIM Blackberry support
Remote Access Support (RAS) back office users and front office traders
Windows Desktop and Active Directory support
Provided first and second level support for all market data feeds, primarily Bloomberg, 360T, Market Access
GEOS Migration, testing and rolling out new software.
Assisted firm clients thru Bloomberg account creations as well as b-unit setups on both pc’s and blackberry’s
Installing and configuring new workstations, deploying equipment, updating systems and programs in accordance with firm policy and guidelines
Capital IQ installation and configuration
UBS investment Bank/Perot Systems - Stamford, CT May 2001 – Nov 2009
IT Support Specialist / Market Data Support Specialist
Provided complete support for Equities, Fixed Income, and Foreign Exchange sides of the UBS trading floor including market data based hardware and software management as well as overall desktop support contributing to traders productivity.
Support and implementation of all Bloomberg applications, biometric devices, and Reuters/Bridge workstation platforms and excel add-ins.
Troubleshoot and support of both front and back end MDS applications, including Brokertech, Factset, OTC Markets-Pink sheets, E-trade, Market Axess Etrading, ISE-Precise Trade, and Reuters.
3000xtra/ RMDS/DACS, NASDAQ, Bloomberg, News edge, also including web based apps and thin clients providing stable trading
platforms.
MANUEL PÉREZ-SEMIDEY 203-***-**** Page 2
Perot Systems, UBS Investment Bank, Stamford, CT. Feb 1999 to May 2001
Consultant, Senior Desktop Support Analyst
Responsible for desktop support for over 2500 users under the corporate banking side and over 1500 on the trading floor, final level support meeting SLA’s and problem management while upholding company objectives.
Designated domain admin with full privileges to administer all bank wide workstations and remote users.
Direct support for executive bank management including CFO, CEO, and respected staff providing consistent urgent response times and addressing all technical issues.
Installed and configured workstations and provided support for visual interaction devices including video conferencing and PC/TV video display devices like Avistar insuring the staff has an effective means of communication.
Implemented hot fix upgrades and patches for XP and vender software creating reliable workstations.
Technical support of 1000 plus applications, also printer devices support.
Rollout and implementation of new antivirus software and updates keeping infections at minimum.
Designated corporate administrator for Microsoft Outlook email application.
Conducted training sessions for bank employees on standard bank applications including UAT of new equipment ensuring employee comfort within new systems.
Web based application support and remote access support promoting employee productivity outside of the office.
Cendant Mobility – Danbury, CT 1997-1999
System Engineer
System engineers team for the move to Danbury site for Cendant Mobility. Software and hardware support in a mixed server client based environment (Novell and Windows NT servers with Windows NT 3.11, NT4.0 and Win95 clients). Participant in the conversion of over 1700 workstation clients and printers from Token Ring to Ethernet.
Lafayette American Banks of Connecticut – New Jersey 1996-1997
Novell Workstation Migration Project Consultant
Lafayette American Banks of Connecticut has 28 branches and has acquired two more branches in the south west of Connecticut. Lafayette America is an ongoing hardware and software upgrade and migration process. The network operating system is Novell 3.12 & WinNT3.51 the workstation operating systems are Win3.1, 3.11, Workgroups 3.11, Win 95. D3000 Dimension software is use over Net Soft NS 3270 emulator to communicate with the mainframe located in New Jersey.
Digital Equipment Corp/Citicorp – Stamford, CT 1996-1997
Novell workstation Migration Consultant - Stamford migration team
Provided onsite software and hardware support to over 300 users in a Novell / Windows environment.
Performed MAC to PC migrations. Provided support for Lotus ccMail (Openmail) migration.
Provided support for various types of host connections including Reflections (WRQ),LAN Workplace 5 (Novell),TCP 3270, ProComm Plus 2.0/3.0, RAS, and Dial Up Networking.
CompuLen – Bridgeport, CT 1994-1996
Computer Technician, Sales & Marketing
Sales and marketing of computers and accessories. Repair an installation of computer peripheral equipment, software installation and configuration to maximize conventional memory. Netware installation and migration. Customer training, Network wiring 10BaseT, 100Baset, Hubs, Printer server, DOS6.22; Windows 3.x; Windows 95; Windows NT4.0 installation
CompuCom – Hartford, CT 1994-1994
Special Consultant / PC Technician
International Microwave Corporation – Norwalk, CT 1988-1994
Analog & Digital Electronic Technician
U.S. Army 1980-1988
Sergeant (SGT, E-5)
MANUEL PÉREZ-SEMIDEY 203-***-**** Page 3
EDUCATION
Norwalk Community Technical College
English and Mechanical Design
University of Maryland
Courses in Computer Software
Restone Arsenal - Honors Graduate
Basic Electricity and Electronic School
Central Texas College
GED
CERTIFICATIONS
Bloomberg BTTC Certified
Reuters Certified
APPLICATIONS
Microsoft Office, Bloomberg, Reuters, Avistar, Remote Desktop, MindAlign, Internet Explorer, Firefox, Netscape, Adobe Acrobat, RIM Blackberry Desktop Manager
OPERATING SYSTEMS
Microsoft Windows 7,8 Windows Vista, Windows XP, Active Directory, Windows NT 4.0 Server/Workstation