Customer Service Representative

Nora Fondren

*** ***** ***, *** *** Milford, TX *6670

Cell: 972-***-****

E-mail: ************@*****.***

Objectives

To obtain a position where I can use my extensive customer service experience in a challenging environment. Outgoing, motivated team player eager to contribute dynamic customer service. Team building and organizational skills toward supporting the objectives of an organization that rewards reliability, dedication and solid work ethics with opportunities for growth. Experienced in caring for wide variety of patients. Work well as a team member and communication skills. Able to function in a fast-paced environment and under stressful situations.

Education

Grand Prairie High School (1979)

Diploma

Experience

Access Service Representative (March 2009–Current)

Baylor Scott and White Medical Center-Waxahachie (2400 IH 35E, Waxahachie, Texas)

Gathering demographic, financial, and insurance information from patients. Registering, scheduling, and verifying patient benefits in an outpatient environment.

Emergency Room Admitting Representative/Team Leader (June 1996-March 2009)

Baylor Scott and White Medical Center-Irving (1901 N MacArthur Blvd, Irving, Texas)

Gathering demographic, financial, and insurance information from patients in a high volume environment.

Secretary Assistant Principal (January 2000-January 2006)

Milford ISD (205 East Third St, Milford, Texas)

Assisted in maintaining student files, attendance records, answer phone, set up meetings for parent/teacher/principal,

Library aide, substitute teacher

Skills

Proficient in Microsoft Word, Excel, and Outlook

ECI Training

MSE Training

Financial Counseling and Collections

Online Insurance Verification & Authorization

Basic Medical Terminology

Self- motivated, honest, committed, team player and hard working

Detailed oriented, ability to learn and master new concepts

Multitasking and can handle quantity without compromising quality

Comments:

Bought a house trying to find job before moving to Corpus Christi

References available upon request.

Contact this candidate