Customer Service Manager

PERSONAL PROFILE

Surname : de Beer

First Name : Lezandie

ID Number : 910**********

Nationality : South African

Gender : Female

Age : 25

Driver’s license : Yes

Health : Excellent

Home Language : Afrikaans

Additional Languages : English

City of Residence : Johannesburg

Email : **********@*****.***

Cell no : +27 (0-79-479-****

EDUCATIONAL QUALIFICATIONS

RECENT STUDIES

COURSE NAME : Cabin Crew Member Licensing

ORGANISATION : EPT Aviation Training Pty (Ltd)

DATE COMPLETED : 29th March 2016 – 6th May 2016

SUBJECTS : Safety & Emergency Procedures Training

: Aircraft Type – Boeing 737 - 200

: Dangerous Goods

: Security

: Crew Resource Management

: Grooming

: Preparation for the Workplace

: AVMED

RECENT STUDIES

COURSE NAME : How to start and manage your own small business (Online short course)

ORGANISATION : UCT – UNIVERSITY OF CAPE TOWN

DATE COMPLETED :14th January 2016 – 21st March 2016

MODULES : Introduction to the Small Business Environment

: Identifying New Business Opportunities

: The Legal Environment

: Business Planning

: Financing Decisions

: Financial Management

: Human Resources

: Effective Marketing for Small Businesses

: Management and Growth

SECONDARY EDUCATION

High School : Afrikaans Hoër Meisieskool

Highest standard passed : Grade 12 (Matric)

Subjects : Afrikaans

: English

: Maths Literacy

: Life Orientation

: Business Studies/Economics

: Geography

: Hospitality Management

TERTIARY EDUCATION

Qualification : Diploma in Hospitality Management

Institution : Centurion Academy

Date: 2010 - 2012

Subjects : Hospitality Management

: Hospitality Operations

: Food Studies Practical

: Food Studies Theory

: Food and Beverage Management

: Business Management

: Event Management

: Health and Safety

: Human Resource Management

: Financial Management

WORK EXPERIENCE

COMPANY: Ligar Sales & Distribution

Title: Sales & Customer Service Agent

Period: January 2015 to date

Primary Roles & Responsibilities:

Source and arrange meetings with clients

Promote and sell products

Prepare order forms with client details and products / services required and quote

Send invoices and confirm installation dates (if needed)

Train and develop new staff members

Follow up service, make sure clients are happy with products / services and all outstanding

payments are paid in full

COMPANY: Tswalu Kalahari Private Game Reserve (Northern Cape)

Title: Duty Manager

Period: May 2014 – December 2014

Primary Roles & Responsibilities:

Prepare all check-in and check-out forms for arriving and departing guests

Welcome, check-in, rooming, settling outstanding bills and check-out of guests

Answering the telephone and forwarding calls to correct departments or individual

Oversee the setting up of Breakfast, Lunch, High Tea and Dinners

Assist waiters in taking food and drinks orders

Guest relations, constant overseeing of guest, where they are at all times

Room checks

Manage General Staff and their daily activities

Airstrip duties: Airstrip inspection, radio communication with pilots in the vicinity, prepare and

setup welcome drinks and snacks for arriving/ departing guest, welcome arriving guests,

organize luggage transfer to appropriate lodge

Month end stock take & order stock

Constant communication between all departments, make sure everything runs smoothly from start to finish

COMPANY: Kleineweide Boutique Estate (5 Star Guesthouse)

Title: General Assistant / Guesthouse Manager

Period: June 2012 – April 2014

Primary Roles & Responsibilities:

Answer telephones, deal with guest queries, confirm bookings

Meal planning, prepare and serve breakfast (lunch and dinner on request)

Supervise housekeeping and other staff

Room checks

Assess any food and beverage, equipment or laundry needs

Guest Relations

Assist with guesthouse marketing

Manage day to day operations of guesthouse

COMPANY: Made 2 Measure

Title: Sales and Marketing

Period: March 2011 – June 2012 (Part Time)

Primary Roles & Responsibilities:

Answer the telephone

Provide customers with requested information

Prepare invoices and receive payments

Order stock

COMPANY: Royal Elephant Hotel & Conference Centre (5 Star)

Period: 2011 (Practical Hours)

Title: Front Office

Primary Roles & Responsibilities:

Answer telephones, forward call to correct department

Deal with guest queries and making bookings

Settle guest accounts

Communicate with housekeeping and other departments

Title: Food and Beverage Waitress

Primary Roles & Responsibilities:

Set the dining tables

Greet and seat customers

Take customer orders and serve customers

Check on Conference venues and guests

Bar lady – prepare and serve drinks

Receive customer payments

COMPANY: Lombardy Boutique Hotel (5 Star)

Title: Front Office

Period: 2010 (During holidays)

Primary Roles & Responsibilities:

Answer the telephones and forward calls to the correct department, answer any queries

Make bookings

Communicate with housekeeping and other departments

Assist in the setup of the conference venues, make sure all necessary equipment is provided

Guest Relations

COMPANY: Monateng Safari Lodge

Title: Front Office and Waitress

Period: 2010 (During holidays)

Primary Roles & Responsibilities:

Answer the telephones and forward calls to the correct department, answer any queries

Making bookings

Communicating with housekeeping and other departments

Settle guest accounts

Setting tables

Greeting and taking orders from customers

Sales of gift shop

WORK EXPERIENCE DURING SCHOOL

COMPANY: Zuid-Afrikaanse Hospitaal

Title: Front Office

Period: January 2009 – December 2010 (Part Time)

Primary Roles & Responsibilities:

Answer the telephones forward calls to the correct department, answer any queries\

Admit patients, create patient files

Settle patient accounts

COMPANY: Super Sport Park

Title: Cashier

Period: 2010

Primary Roles & Responsibilities:

Sell beverages and snacks to customers

Work at the till, take payments and give customers the correct change

COMPANY: Aerosud Aviation

Title: Data Centre Assistant and Data Capturer

Period: 2008

Primary Roles & Responsibilities:

File documents

Scan drawings

Clean and sort the archive room

Data Capturing (store data on the Karabo System)

COMPANY: Tuscan BBQ

Title: Waitress

Period: 2006 – 2008 (Part Time)

Primary Roles & Responsibilities:

Stocktaking

Waitress to large groups

Setting of tables

REFERENCES

LIGAR SALES AND DISTRIBUTION: Linda Brink (Owner): 082-***-****

Amir Rouhani (Operations Manager):

TWALU KALAHARI LODGE: Russel Binks (Managing Director): 011-***-****

KLEINEWEIDE BOUTIQUE ESTATE ( Anna Meyer (Owner): 012-***-****

ROYAL ELEPHANT HOTEL AND CONFERENCE CENTRE

Johan Eksteen (Restaurant Manager): 012-***-****

MONATENG SAFARI LODGE: Renate Gerdes (w) 012-***-**** (c) 083-***-****

ZUID-AFRIKAANSE HOSPITAL: René Greef (Front desk manager): (012-***-****

AEROSUD AEROSPACE SYSTEMS: Norman Nickisson: 083-***-****

AEROSUD AVIATION: Sandra Casilli-Dunn: 082-***-****

TUSCAN BBQ: Bennie Pienaar (Manager): (012-***-****

SKILLS AND STRENGTHS

Hardworking

Fast learner

Self-motivated, driven

Easily adapt to change

Excellent communication skills

Excellent customer service skills and dealing with complaints

Computer Literate

Attention to detail

Excellent Management and leadership skills

HOBBIES AND INTERESTS

Animals

Outdoors (camping, traveling, sightseeing, cycling, hiking)

Music

Photography

Reading

Meeting people from all around the world, leaning about different cultures

Working with people (customer service)

Hospitality and Tourism

Business Management

Learning New Things

Contact this candidate